Business Insights Lead

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Azure CXP (CXP) team is the product engineering, service delivery, onboarding, and customer success unit in Azure engineering, responsible for deploying and managing customers' mission-critical workloads; providing complete customer care through in-product experiences and platforms and strategic customer support delivery; identifying product opportunities and gaps and then driving innovations and improvements into the product.
We are looking for a high performing Technical Business Insights Lead to be a key leader in the next chapter of growth and impact for the CXP organization. The ideal candidate has a blend of technical and business acumen, strategy, customer facing experience, research, and compete, while embracing cross organizational partnering. You have to love customers, really really love customers, and how to drive research and insights excellence that ultimately delivers amazing customer outcomes/experiences and turns MSFT cloud customers into fans!ResponsibilitiesCORE RESPONSIBILITIES

• Research Center of Excellence strategy and execution: Lead a high performing team of Researchers and Program Managers in evolving the Azure CSAT Program to be Cloud wide in nature, as well as ensuring execution excellence of the 2x yearly CSAT waves.
• Compete: Driving the compete strategy across CXP in partnership with the Program Management Office (PMO) and other CXP orgs who have nascent compete efforts. Partner across C+AI on compete initiatives and use of compete data and insights to drive high quality decision making.
• Business insights and data for customer experiences: Ensure appropriate data and insights are surfaced, at the right altitude and in a timely manner, to enable leadership and stakeholders to make data driven decisions on behalf of high quality customer outcomes and experiences. The breadth of partners in this area will include cross CXP, cross C+AI, and cross MSFT.
• Business insights and data for internal experiences: Ensure appropriate data and insights are surfaced, in partnership with CXP orgs such as Azure Reliability (AzRel), to enable leadership and stakeholders to make data driven decisions on behalf of internal operations and efficiencies.
• Shared culture of diversity and respect: Embody our company values of accountability, integrity, and respect in every and all interactions creating deep connections within our communities, focus on increasing representation, retaining and growing our current team members, while fostering awareness and growth through an inclusive environment. Be a leader in the transformation of our culture by establishing an environment where everyone has a growth mindset and is encouraged to continue to learn and grow.
• Special Projects: On an as needed basis, you will be asked to design and deliver high-impact, cross-team projects to meet the changing business environment. You will demonstrate successful project management and cross CXP and cross C+AI ability to partner.

Qualifications

• 10+ recent years of (or combo) program management, business management, strategy, business planning, and/or engineering.
• 5+ years of experience in customer facing role(s)
• Research background and experience a plus.
• Experience as part of a high growth organization.
• Passion for diversity & inclusion demonstrated by active advocacy or allyship in prior roles and/or outside of work.
• Detail-oriented, strategic, and data-driven - ability to work with both quantitative & qualitative data, understanding immediate roadblocks, urgent asks, and long-term initiatives.
• Independent and self-managing - thrive in a dynamic environment without a lot of guidance and manage ambiguity and competing priorities while producing optimal results.
• Strong communicator and can influence others through your expertise - able to use logical and strategic thinking to motivate a diverse organization towards a collective goal with precision. Concise and to the point. P ossess excellent verbal and written communication skills, with the ability to communicate complex information in an approachable manner across a geographically dispersed audience.
• Possess executive maturity and model Microsoft's values of accountability, integrity, and respect.
• Use sound judgment that incorporates analysis, a pragmatic approach, and consideration of business goals and stakeholder priorities to get to the right outcome for the organization and company.
• Adaptable and good at context switching. Comfortable to flex between strategy and execution. Can comfortably and easily manage multiple projects, switching seamlessly between them. Not afraid to roll up your sleeves and get the job done when needed. Possess organizational agility and ability to work successfully across a complex environment.
• Self-motivated and have a bias for action. Take pride in your work and always bring your best. Hold yourself accountable and do everything you can to proactively help others do the same.

ATTRIBUTES FOR SUCCESS

• High situational awareness and emotional intelligence coupled with excellent networking and interpersonal skills for collaborating across multiple organizations, teams, and professional levels.
• Biased for action and influence across non-direct reporting teams.
• Experience strategizing and orchestrating large-scale projects and efforts which inherently represent competing deadlines, varying stakeholders and are highly strategic.
• Drives collaboration and influence with varying stakeholders including executive leadership, engineering design teams, external customers and partners.
• Strong analytical and communication skills with the ability to influence.
• Ability to articulate a persuasive and compelling vision via clear, high-impact communications.
• Propensity for maintaining objectivity and balanced judgment in fast-paced, high-stress environments.

#AZCXP #AzureCXP
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
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