Business Operations Analyst II

Business Operations Analyst II – IN

Job Profile Summary:

Performs moderately complex analyses of business goals objectives and needs of the general business environment. Plans and designs business processes and reporting.  Makes recommendations and changes in order to improve and support business activities. Utilizes systems and data to resolve business issues in the most effective and productive manner.

Work closely with internal stakeholders to understand key performance indicators (KPIs) and metrics and implement the KPIs into dashboards/reports providing analytics needed to drive the decisions made or actions taken by senior leadership.

Career Level Summary

Operates under moderate supervision.

Critical Competencies

3+ years’ experience in the following:

-          Analyzing and interpreting data.

-          Experience with report building/data visualization using Power BI or similar tools.

-          Experience writing moderate to complex SQL queries.

-          Experience using SQL to pull data from a database or data warehouse and scripting experience to process data for modeling.

Key Responsibilities

Prioritizes business and project requirements. Defines project purpose and cost/benefit analysis for various initiatives and projects. Enacts project planning and management to balance project resource timeline and scope. Provides thorough communication internally within the department and externally to the rest of the business. Provides functional expertise to one or more business areas. Defines and documents process flows. Facilitates testing and quality assurance. Facilitates end user training. Helps establish framework for business operations reports for various functional areas. Owns and manages all business operations reporting. Runs with business operations and analytics needs as pertaining to: current projects and initiatives ad hoc information requests CORE requests communication plans around projects and initiatives business case development for tools and resources. Oversees and owns document management initiatives.

Knowledge

Strong understanding of data analytics metrics and reporting. Intermediate organization decision-making and written and verbal communication skills. Strong attention to detail and problem-solving skills. Proficient with MS Office tools including Work Excel and PowerPoint.  Proficient with SQL scripting Power BI or other data visualization tools.  Self-starter and ability to work both independently and in team environments.

Education

Bachelor’s degree in Business IT or Engineering required.

Experience

3+ years’ experience in the following:

-          Analyzing and interpreting data.

-          Experience with report building/data visualization using Power BI or similar tools.

-          Experience writing moderate to complex SQL queries.

-          Experience using SQL to pull data from a database or data warehouse and scripting experience to process data for modeling.