Business Operations & Strategy Lead

About Headway

Headway is building a new mental healthcare system that everyone can access. We make it easy for people to find quality in-network mental health care by removing historic barriers faced by mental health providers, payers, and patients. 

1 in 4 people in the US have a treatable mental health condition, but the vast majority do not get the care they need. The primary reason is cost: the majority of therapists do not accept insurance, meaning paying for therapy is prohibitively expensive for prospective patients. This is where we got our start – Headway has built the first software-enabled network of therapists who accept health insurance, making it easy for therapists to grow their practices, and possible for patients to find quality care they can afford. 

We launched in April of 2019 and are now powering 300,000+ appointments per month. To scale our vision, we’ve raised over $100 million in funding from a16z, Thrive, Accel, and Google Ventures.

Join us, and make an impact

About The Role

On the Business Operations & Strategy team, our mission is simple: to solve exceptionally hard problems, and cultivate exceptionally great leaders.

As Headway grows, so do the complexity of the challenges we face. As a Business Operations & Strategy Lead, your role is to tackle Headway’s hardest problems and explore Headway’s biggest bets, wherever they may be. Typically, this means embedding with functional teams to diagnose novel, cross-cutting challenges and opportunities, drive outcomes and help build the functions to sustain them, and ultimately graduate ownership to its long-term home in the organization.

By design, this role will thrust you into the fire.If you aspire to build great things and seek the ambiguity and discomfort that growth necessitates, we’d love to talk with you.

You will: 

• Partner with functional units to diagnose and solve highly complex problems across the org
• Collaborate with department heads to own business-critical outcomes from start to finish 
• Consult with your fellow BizOps Leads to share knowledge and implement org-wide best practices 

You’d be a great fit if...

• You have 5+ years of experience in a role that requires analytical problem solving, operational rigor, and outcome ownership
• You thrive in the unknown, and seek out opportunities to dive into unfamiliar challenges, roll up your sleeves, learn new skills, and drive towards solutions.
• You have excellent communication and collaboration skills, with the ability to distill and communicate complex technical concepts to a broad, diverse audience. 
• You seek an environment that fosters individual growth through open-feedback and high-autonomy. 
• You are motivated by the opportunity to make an impact on one of our generation’s defining problems: affordable mental healthcare