Business Process Excellence Specialist

Summary

A Process Modelling specialist is responsible for designing, documenting, and optimizing business processes to improve efficiency and effectiveness. This role involves collaborating with various stakeholders to ensure that processes are well-defined, compliant, and aligned with organizational goals

About the Role

Key Responsibilities:

• Design, document, and optimize business processes to improve efficiency and effectiveness
• Create detailed visual representations of business processes using tools like Visio or ADONIS
• Develop comprehensive process documentation, including process maps, SOPs, and work instructions
• Ensure all Process Models and documentation is up-to-date and accessible to relevant stakeholders
• Understand and apply principles of process management to design and optimize business processes
• Work closely with cross-functional teams to gather requirements and ensure processes meet their needs
• Facilitate process development workshops and socialization meetings with stakeholders
• Support in developing and maintain process performance metrics and dashboards
• Analyze process data to identify trends, issues, and opportunities for improvement
• Provide training and support to employees on new or updated processes
• Ensure processes comply with relevant regulations, standards, and best practices
• Identify and mitigate risks associated with business processes

Essential Requirements:

• Bachelor's degree in Business, IT, Engineering, Science, Statistics, or a related field.
• Experience with process mapping tools, preferably ADONIS or similar tools.
• Fundamental understanding of the process mapping architecture and various components of the tool
• Understanding of compliance requirements and standards in process modelling.
• Ability to conduct process assessments and ensure adherence to standards.
• Experience in regulated environments, particularly the pharmaceutical or life sciences industry.
• Demonstrated success in working collaboratively within diverse team settings, effectively operating and influencing others to achieve shared goals.
• Ability to lead functional-technical discussions and deliver business-oriented, value-driven solutions.
• Excellent capability to build and maintain internal stakeholder relationships.
• Proficient in handling stakeholder needs and ensuring strict adherence to principles and standards.
• Well-organized and self-motivated, practical, with excellent verbal and written communication skills.

Desirable Requirements:

• Master's degree in Business, Engineering, Statistics, Science, or a related field.
• Desirable experience in process mapping features such as smart modelling, automated workflows, process simulation, reporting and dashboards, to deliver value and insights to the business.
• Additional certifications in Business Process Management (BPM) and Lean Six Sigma.
• Project management experience.
• Experience in creating appealing dashboards to identify process deviations and pain points using process and task mapping technologies.
• Skills in managing change and guiding teams through transitions.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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Division
Operations

Business Unit
CTS

Location
India

Site
Hyderabad (Office)

Company / Legal Entity
IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area
BD&L & Strategic Planning

Job Type
Full time

Employment Type
Regular

Shift Work
No