Business Process Specialist

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

About the Role

The Business Process Specialist is a non-technical generalist position that supports the Software Engineering department by focusing on people and operations to optimize and scale current business processes (i.e., look for ways to improve productivity and internal service, reduce costs, and make the best use of company resources). In this role, the Business Process Specialist must investigate process-related and operational pain points, iterate, and test solutions before implementation. This role must collaborate across teams and time zones effectively and positively to solve business problems related to Software Engineering. 

What You’ll Do

• Partner with leaders to optimize and maintain staffing and future headcount plans for the department. Coordinate department staffing across different geographic locales
• Conduct surveys, analyze collected data, and create data visualizations which convey the department’s capabilities in continuous delivery, architecture, product and process, lean practices, and culture
• Regularly coordinate and interact with people across the company, especially department leaders, project leads, and teams
• Document and organize process information
• Coordinate and conduct annual and quarterly planning engagement of the engineering team, including the identification of goals and tracking of results
• Identify and implement initiatives which enhance teambuilding, collaboration, and innovation (e.g., hackathons, internal conferences [JustAnswer Software Engineering Conference])

What We’re Looking For

• Knowledge of project management methodologies and approaches, including project planning procedures and best practices
• Knowledge and skill in strategic analysis
• Knowledge of process mapping and improvement procedures and best practices
• Experience with organizational change management methodologies, procedures, and best practices
• Knowledge of lean methodologies and practices
• Bachelor’s degree or higher in social sciences, business, or a STEM (science, technology, engineering, and math) discipline
• 5 years of progressive work experience in process improvement, project management, strategic planning, or a similar role
• Availability to work in different time zones when needed (usually, early mornings if you're on the west coast)

Why Join the Team

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

Our JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

Data driven: Data decides, not egos

Courageous: We take risks and challenge the status quo

Innovative: We 're constantly learning, creating, and adapting

Lean: We focus on customers, using lean testing to learn how to serve them best

Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!

Perks and Benefits

• Competitive Pay
• United Healthcare PPO, Kaiser
• FSA and HSA options, including Dependent Care Spending
• Dental & Vision
• Employer paid Long & Short - Term Disability
• Employer paid life insurance
• $75 monthly Remote-Work stipend
• $360 annual Wellness stipend
• $200 per year for registration fees for fitness events, races, and marathons
• Monthly snack boxes delivered to your home
• Flexible paid time off
• 11 company holidays
• 401k with company matching
• Paid parental leave
• Charitable donation matching
• JustAnswer subscription with access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!

Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events.

Remote From these States
California/Connecticut/Florida/Georgia/Idaho/Illinois/Indiana/Massachusetts/Michigan/New Jersey/Nevada/New Mexico/New York/North Carolina/Ohio/Oregon/Pennsylvania/South Carolina/Texas/Virginia/Vermont/Washington/Wisconsin/West Virginia

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.                              

Our Commitment to Diversity

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.

#LI-REMOTE