Business Program Manager - Returners

Cloud Operations + Innovation (CO+I) is the team behind one of the world's largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft's "Cloud First" mission. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a talented Business Program Manager to help achieve that mission.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Returners:

You are returning to the paid workforce after an absence of two or more years and are invited to apply for this full-time role at Microsoft!

Qualifications:

Required/Minimum Qualifications:

• Bachelor's Degree in Business , Operations, Finance or related field AND 2+ years work experience in program management, process management, process improvement
  • Or equivalent experience.
• Have been out of the workforce for at least two years or more

Other Requirements:

• Candidates must meet Microsoft, customer and government security background screening requirements for this role. These requirements currently include, but may change, and are not limited to:
  • Microsoft Cloud Screen Background Check: This position will be required to pass the Microsoft Cloud Screen background check upon hire/transfer and every two years after that while in this role.

Preferred/Additional Qualifications:

• Bachelor's Degree in Business , Operations, Finance or related field AND 3+ years work experience in program management, process management, process improvement
  • Or equivalent experience.

Business Program Management IC3 - The typical base pay range for this role across the U.S. is USD $72,800 - $144,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $95,100 - $157,900 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#COICareers

Responsibilities:

Business Program Planning and Design

• Support and contribute to performing program landscape research and analysis (internal and/or external market, sales, delivery), forecasting, and examining business trends (customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive.
• Identify internal opportunities to develop new programs and improve current ones with minimal guidance.
• Collaborates with others to identify root problems (root-cause analysis), define the program strategy, gather program requirements, identify resource needs, create the project plan and targets, and work across teams to align on the plan of record.
• Works with cross-functional (organizational, product, business) stakeholders (Engineering) to design programs from initiation to delivery with guidance.
• Collaborates to produce collateral (proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
• Supports and contributes to define and track the success criteria and performance metrics (Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

Business Program Excellence and Execution

• Define and execute on landing and communication plans, such as the target audience(s) and communication strategy.
• Begins to maintain the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence.
• Begins to independently work across teams (Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.
• Evangelize programs to stakeholders, partners, and customers to gain buy in.
• Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact with minimal guidance.
• Begins to adapt communication style and storytelling strategy according to audience and business needs.

Business Program Management

• Assist others who overlook a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for programs.
• Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance.
• Demonstrate an understanding of mapping or how systems work and impact one another.
• Collaborates with others who work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Helps develop processes around scope and scheduled changes for programs, and communicates them to stakeholders.

Business Program Evaluation and Improvement

• Collaborate with others to conduct cost-benefit analyses to examine performance to value drivers (profit and loss [P&L], return on investment [ROI]).
• Begins to contribute to monthly business review (MBR) and begins to run rhythms regularly to identify what is working and what is not, and helps make improvements accordingly.
• Collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback using scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives.