Business Relationship Management Director

• Be a trusted partner and strategic advisor to ADUSA Retail and Support Brands. Act as point of contact for Brand escalations and educate business units of the variety of products platforms and services within ADUSA-IT.
• Initiate and develop relationships through a consultative approach with functional business leaders and serves as a liaison between IT services teams and business partners.
• Review business strategy and plans to determine impact on current services provided identify opportunities for new services and capabilities and optimize the business value realized through leveraging Information Technology Products Platforms and Services.
• Ensure IT alignment with Brand strategy and priorities. Represent the brand in IT's strategy and portfolio planning.
• Provides feedback for the prioritization of the Information Technology portfolio. Partner with Product Management to build and deliver Brand specific technology capability roadmap that is tied to the Brand strategy and business capability roadmap.
• Serve as an advisor to business partners to shape their strategy regarding technology and ensure they are aware of IT service offerings.
• Provide education and promote transparency regarding the IT organization and its capabilities and processes governing the prioritization selection and funding of work.
• Manage Business Partner expectations with respect to IT services identifying gaps between their needs and technology capabilities and work with IT product/platform/service teams to find innovative solutions to fill those gaps.
• Resolve and help guide resolution of multiple highly difficult and complex problems and escalations by engaging cross domain and intra-domain resources to deliver seamless high quality technology solutions to our brands.
• Develop or adopt industry measures on Customer Satisfaction or other key KPI's to track and report.
• Partner across IT teams to define track and report IT performance metrics that are tailored for the Brand.
• Design and lead Quarterly Business Review (QBR) meetings between IT and the brand leadership team.
• Meet regularly with key service partners internal partners and external vendors to review progress on current projects and anticipate project resource needs for future initiatives. Ensure the technology products platforms and services are adopted as intended within the brands.
• Partner with IT Finance to proactively manage the risk and opportunities with IT charges to the brands.
• Maintain knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business function.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

• Bachelor's degree or equivalent in Information Technology Business Administration Computer Science Engineering or related field
• 10+ years of related experience in solution delivery service management program management and/or business relationship management
• 5+ years in retail industry. Strong understating of grocery retail business
• Excellent verbal and written communication skills
• Ability to lead by influence and work across all levels within business and IT
• Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with business and IT stakeholders
• Exceptional organizational skills and ability to work autonomously
• Key Skills: Relationship-building Strategic thinking Assertiveness and diplomacy Energy and focus Effective communication skills highly skilled negotiating and problem-solving skills Leadership skills Ability to collaborate and to encourage collaboration Ability to positively influence others and to break down organizational silos Strong writing speaking and presenting skills Strong understanding of IT HR and finance
• Is very adaptable when facing tough calls. Uses diplomacy and tact; can diffuse even high-tension situations comfortably

• Experience in retail grocery
• Experience working in a product and platform-based IT operating model
• Solid understanding of and demonstrated ability to apply Agile methodologies
• BRM Professional Certifications: Business Relationship Management Professional (BRMP) Certified Business Relationship Manger (CBRM) ITIL Certified or ISO/IEC Foundation Certified
• Knowledge of Capability Maturing Model Integration (CMMI) methodologies

What We Do

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands – Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage care integrity teamwork and humor we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system nourishes local communities and creates a better world.

Why Work With Us

We love fresh perspectives not just fresh produce. We believe that an inclusive workplace fosters creativity accelerates innovation and helps us create an even better product. At Ahold Delhaize USA you’ll find coworkers who are caring and committed and who focus on dreaming big and getting things done.

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