Product Manager

Product Manager Collections

When you join Atlanticus you become a member of a fast-growing mission-focused company that is committed to aid in meeting the financial needs of middle-class Americans. With a culture of collaboration and a one-team mindset we encourage entrepreneurial thinking to empower our customers toward financial well-being.

Atlanticus™ technology enables bank retail and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and over $40 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare private label credit and general-purpose credit cards marketed through our omnichannel platform including retail point-of-sale healthcare point-of-care direct mail solicitation digital marketing and partnerships with third parties. Additionally through our Auto Finance subsidiary Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.

Office Locations

• Atlanta GA – Located in the Queen Building (King & Queen Towers Sandy Springs) with easy access to I-285 GA-400 and a free shuttle to MARTA.
• Austin TX – Situated in The Domain a vibrant tech hub with park-like surroundings top restaurants and convenient parking perfect for post-work socializing.
• Wilmington DE – Near the Riverfront offering rich history dining entertainment and shopping. With direct access to I-95 Amtrak and SEPTA employees enjoy flexible living options.

Work Culture

We foster a collaborative innovative environment where everyone contributes to building something meaningful. You’ll be empowered to lead grow and make an impact.

The Role

• What a day looks like:

The Product Manager Collections is responsible for delivering customer and agent-facing capabilities that support credit card collections and servicing strategies across the account lifecycle. This role partners closely with operations risk compliance legal and technology to identify solutions define requirements and prioritize work that improves customer experience operational efficiency and business performance within a regulated banking environment.
Key Responsibilities

• Lead product development and execution for collections-related capabilities including delinquency management payment assistance customer communications self-service tools agent workflows and related servicing experiences.
• Gather and translate business needs into clear product requirements user stories process flows and prioritized backlogs for technology and cross-functional teams.
• Partner with Collections Operations Risk Compliance Legal and Technology to ensure solutions are aligned to regulatory expectations control requirements and business objectives.
• Support end-to-end delivery from discovery through launch including business case development stakeholder alignment testing implementation and post-launch performance monitoring.

You’re a great fit if you have:

• Bachelor’s degree or equivalent professional experience.
• 4+ years of product management product ownership or business/product delivery experience.
• 2+ years of experience in credit card collections consumer collections loan servicing recoveries or another bank-related collections function.
• Experience writing business requirements user stories process flows and acceptance criteria for technical teams.
• Experience working cross-functionally with operations technology compliance risk and business stakeholders.
• Strong analytical organizational and communication skills.
• Preferred: Experience in credit card servicing or collections within a regulated financial services or banking environment.
• Experience supporting digital collections capabilities including customer self-service agent desktop tools payment flows hardship programs or communication strategy.
• Familiarity with delinquency lifecycle management roll rates cure strategies contact strategies and operational collections KPIs.
• Experience with compliance-sensitive customer communications such as SMS email letters and disclosures.
• Experience using data to evaluate product performance and drive continuous improvement.

Why You’ll Love Working Here

This isn’t just a job it’s a place to lead grow and thrive. If you believe in your skills and drive we’ll provide the resources and support to help you succeed.

Benefits include:

• Generous PTO and holiday schedule
• 401(k) with company match
• Employee stock purchase plan
• Ongoing training (lunch & learns financial and health webinars)
• Team volunteer outings

Atlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race religion gender sexual orientation age veteran status disability or other protected status.

What We Do

Empowering Better Financial Outcomes for Everyday Americans Atlanticus™ technology enables bank retail and healthcare partners to offer more inclusive financial services to everyday Americans through the use of proprietary technology and analytics. We apply the experience gained and infrastructure built from servicing over 20 million customers and $48 billion in consumer loans over more than 25 years of operating history to support lenders that originate a range of consumer loan products. These products include retail and healthcare private label credit and general purpose credit cards marketed through our omnichannel platform including retail point-of-sale healthcare point-of-care direct mail solicitation internet-based marketing and partnerships with third parties. Additionally through our Auto Finance subsidiary Atlanticus serves the individual needs of automotive dealers and automotive non-prime financial organizations with multiple financing and service programs.