Business Support Solutions Specialist - Hybrid

Purpose of Job
We are seeking a talented Business Support Solutions Specialist for our Charlotte, NC facility.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds - collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee's manager. Candidates are expected to live a commutable distance from our office in Charlotte, NC.

The person selected for this role will advise stakeholders by providing business planning guidance to include research, development, planning and implementation of procedures and processes to increase business viability and ensure compliance and/or product competitiveness and profitable growth. Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Assists with the development of best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Identifies regulatory and/or operational gaps within the experience to mitigate key risks associated with financial, reputational or member harm.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Identifies opportunities and provides guidance on procedure and process improvements to influence business optimization.
• Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts for business projects, processes and initiatives.
• Defines acceptance criteria, requirements, provides artifacts and obtains approvals for business processes/initiatives and responsible for required documentation of business decisions.
• Coordinates with appropriate stakeholders and program/project sponsors to help ensure successful product and initiative implementation.
• Coordinates training, communications such as job aids and related activities for new processes, procedures and/or product changes.
• Conducts periodic testing against key controls and take necessary actions to address issues
• Assists with the development and execution of operational reporting.
• Assists in the collection and documentation of business decisions in accordance with enterprise record retention standards.

Minimum requirements:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of project management, process consulting, or business optimization planning experience.
• Proficient knowledge of industry technology applications such as Salesforce, SharePoint, Portal, CRM, CBS, Fiserve, KDIM, Fidelity, Metric Stream or other industry related applications.
• Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around business optimization.
• Knowledge of risk management frameworks and regulatory requirements for applicable LOB.
• Proficient knowledge of Microsoft Office tools.

Preferred experience:

• Experience supporting an Executive level customer or client.
• Experience facilitating programs and events.
• Ability to communicate (both written and verbally) clearly in a concise manner.
• Excellent time management skills.
• Proven ability to multitask and shift priorities as needed.
• Knowledge of Charlotte, local organizations, and businesses a plus.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $66,300 - $119,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.