Business Systems Analyst

Introduction:

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity 

We are looking for a Business Systems Analyst (BSA) to work with all internal teams and business units within Poppulo, to support the day-to-day functionality of our core business systems. The BSA will play an integral part in the streamlining of business processes. This position requires a curious and proactive mindset along with demonstrated technical troubleshooting skills.  The BSA will be responsible for managing multiple concurrent projects while communicating status updates to respective stakeholders.

Key Responsibilities 

• Gather requirements from internal stakeholders for system changes
• Ensure users have appropriate levels of access to core business systems
• Maintain BizOps internal ticketing requests and complete tickets within SLA
• Coordinate internal QA and external UAT efforts with impacted business users
• Deliver technical training sessions and enablement materials for new features within core business systems
• Support and train with Salesforce, Netsuite and OpenAir Administrators
• Develop Salesforce reports and dashboards for business as needed
• Develop and maintain documentation of Poppulo SOPs and Process Changes
• Other responsibilities and project tasks as assigned 

Candidate Expertise Required 

• B.A./B.S. in IT-related field or finance degree
• Experience in systems migrations, digital transformations or post-stabilization system efforts recommended
• Min 1 year experience in Salesforce, Knowledge of Salesforce including Best Practices 
• Strong written, verbal communications and organizational skills 
• Experience in other Tech Stack tools – Netsuite, OpenAir, Hubspot, Ringlead, LeanData recommended. 

Why Us? 

• An excellent workplace culture 
• Competitive salary 
• Company performance-related bonus
• Medical insurance 
• Flexible working hours 
• Educational assistance 
• In-house soft skills training 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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