Business Systems Analyst

Job Summary

The Business Systems Analyst will assist in researching customer processes and business needs.  This role will work to identify and implement improvements in smaller, less complex processes.  This role will also contribute to the documenting of business requirements, documentation and monitoring of system implementation.

Duties and Responsibilities

• Assist in researching customer processes and business needs
• Participate in gathering and documenting business requirements and determine technical impacts
• Collaborate with coworkers to learn and understand strategic business needs and plans for growth
• Assist in analyzing and evaluating existing or proposed business systems and processes to identify and implement improvements in smaller, less complex processes
• Contribute to the development of system related documentation that includes flow charts, workflow tables, mapping documents, integration specifications and provide system training
• Contribute to the monitoring of system implementation ensuring user satisfaction

Experience and Education Requirements

• Bachelor's degree in Business Administration, Computer Science, or similar or equivalent combination of education and experience
• Understanding of requirements gathering methodologies and the SDLC
• Exposure to business requirements and business process analysis
• 0-3 years of experience in Insurance and/or Life & Annuity industry experience
• Experience with SQL
• Understanding of APIs
• Insurance and/or Life & Annuity industry experience preferred
• Experience with Tableau, Power BI, JIRA and Confluence, Alteryx, Informatica preferred

Knowledge, Skills and Abilities

• Strong analytical, critical-thinking, and problem-solving skills
• Fast, adaptive learner
• Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• An understanding of Program & Project governance, lifecycles, methodologies (Agile/Waterfall/Release Management) and demonstrable ability to deliver a broad range of the activities required supporting the wider PPM service capability
• Ability to manage multiple tasks and deadlines simultaneously
• Exhibits flexibility and tolerance for ambiguity with the ability to thrive in a rapidly changing business environment
• Results-oriented
• Dedicated work ethic
• Strong interpersonal communication skills, written and verbal

Other Requirements

• Perform other functions, duties and projects as assigned
• Regular and punctual attendance
• Minimal travel required (less than 10%)