Call Center Coordinator

Summary

Revel is seeking an individual to play a key role in supporting our day-to-day operations in New York City. This individual will be the first point of contact for team members and will be a driving factor in instilling amazing customer experiences through team development. 

Qualifications

• Experience working in a call center, or high call volume environment
• Be proactive and well-organized with superior attention to detail
• Be proficient in Microsoft Office Suite, as well as Google Drive
• Be able to follow detailed processes, checklists, and other company policies
• Previous transportation/logistics dispatch experience is a plus
• Must have a valid drivers license
• Zendesk experience is a plus.

What are looking for people with:

• Great communication skills – The ability to communicate clearly both verbally and written across all levels of the department (drivers, leads, managers)
• Ability to multi-task – Required to keep track of a lot of moving pieces. From answering phones, to monitoring GPS, to updating schedules, our coordinators are always busy!
• Problem-Solving – You must be able to solve issues as they arise, often requiring you to think on your feet, or outside the box. You need to show good judgement in high-pressure situations and be able to direct others to take appropriate action under stressful conditions to mitigate the operational impact.
• Flexibility – We are a 24/7/365 operation, so ability to work varied shifts is a plus! 

Compensation and Benefits

Base compensation range $20-$22 per hour, based on experience level. Our benefits package includes:

• Free access to Revel mopeds 
• Training new & exciting electric vehicle technology
• Dental, Health, and Vision
• Vacation/PTO
• 401(k) plan

Under state law and company policy, you must be fully vaccinated by your start date for any in-person work. If you are not vaccinated, you may file for an exemption before your start date. The offer is contingent upon the results (approval/denial) of your exemption.

Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

https://www.cigna.com/legal/compliance/machine-readable-files.  This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.