Capacity Partner Manager

About Builder.aiInnovation is fueled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree. It was simply too expensive, too complex, too risky and ultimately, too inefficient. That's why only 16% of projects were ever completed on budget and worse yet, 78% failed.

We're changing that. We're flipping software development on its head and kicking out the notion that you need to be an expert or participate in boot camps to learn how to make an app.

Builder.ai's platform lets you order the perfect software app for whatever problem you're trying to solve. Our AI-powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life - ANYONE's world-class ideas. Building software needs to be like ordering pizza - pick what you want, get recommendations for the features you need and all you have to do is wait until it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to Fortune 100 companies like the BBC or Pepsi.

Life at Builder.aiIt's a place where everything moves at lightning speed and it's certainly not for the faint of heart. We celebrate diversity and push everyone to do more with less, while creating and championing a culture that empowers everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we're always looking for team players with a point of view, a sense of humility and a let's-get-stuff-done attitude.

Our scale-up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together and savvy commercial teams working with finance folks to invent new business models.

DescriptionThe Capacity Network group is responsible for managing our 'Supply Chain' of our Experts (developers, designers and testers) around the world. Our Capacity Network business is one of our most critical business lines and assets that we have, as stated by our investors and Corporate partners and our demand for Experts is growing as our business grows. We are growing not just in numbers but globally, in diversification, and the need to operate 24-hours a day.

What we are looking for
We are looking for a Capacity Partner Manager that will be able to source new Capacity Network Partners, manage these relationships on a day to day basis and help us create a Capacity Network brand and community. You will work with our AI, Delivery, and Product teams in achieving the goal of ensuring we have the Supply of Experts needed to meet our growing Demand of customer projects, and in managing our Expert relationships to feel like they are a Builder.

Why we need this roleWe are growing extremely fast. We are running hundreds of concurrent projects, with a goal of growing to thousands by the end of this year.

Why you should joinIf you enjoy making customers happy, if you are passionate about delivering projects that are of high quality and on time, if you enjoy the challenges in managing a global team of developers, and traveling, then this is the role for you. You will also be challenged to think differently because what we are doing has never been done before, and we continue to be challenged by our customers and bigger goals.

Requirements

• Have a solid understanding of what Software Development Businesses are available in the region and have a strategy for targeting them to partner with us. Your focus will be on businesses with React JS, React Native, Ruby on Rails, Design using Sketch/Figma and Manual QA experts but others may also be required
• Understanding of both the North American and LATAM markets is a must
• Negotiate and onboard these Software Development Businesses onto the Capacity Network where they will be known as Capacity Network Partners

• Negotiate contracts and rate cards
• Manage day to day risks with our Capacity Network within your region and communicate with other regional managers to manage the global network collectively
• Manage all escalations and take ownership of all major incidents and effectively communicate to all stakeholders
• Help create a Capacity Network brand and community to make our Experts feel like they are part of something bigger

Other requirements

• 5+ years of vendor management or relationship management experience
• Someone who has built software or been part of a team that has
• Acute understanding of the "customer" and how our actions and inaction impact the

Benefits

• Health and wellness benefits
• Performance-based bonuses and stock options
• Employee friendly policies
• Generous vacation and time off benefits, including paid holidays
• Generally flexible working hours