Care Operations Associate (Bilingual: English/Spanish)

• Manage a caseload of referred families serving as their trusted partner at a critical introduction to their Marble care journey
• Engage with families across multiple touchpoints—answering questions resolving blockers and navigating complex cases with clarity and empathy
• Collaborate closely with Growth Product and Engineering to unblock cases streamline workflows and improve the tools that support your day-to-day work

• Surface real-time learnings on where families get stuck and what improves conversion
• Provide feedback on product tools and messaging to streamline the intake experience

• Minimum 3 years professional experience
• Experience working at a startup or high-growth environment ideally in a role that requires ambiguous problem solving
• Experience in high-communication roles requiring structured phone and/or Zoom conversations

• Builds instant trust with families counselors and teammates
• Communicates with warmth clarity and steadiness during stressful moments
• Helps families feel supported from the very first touchpoint

• Works through ambiguity and complex cases with curiosity and calm
• Spots patterns uncovers blockers and finds practical paths forward
• Thrives when the answer isn’t obvious and the situation is evolving

• Keeps families moving toward intake with consistent follow-through
• Re-engages retries and removes friction—because getting kids into care matters
• Brings positive energy and stamina to high-volume high-impact work

• Manages a detailed caseload with discipline and precision
• Maintains clean notes tight pipelines and reliable daily rhythms
• Turns structure organization and consistency into better outcomes for families

What We Do

Marble Health is building the operating system for youth mental health. A platform that connects schools therapists health plans and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families who are being devastated by this crisis; Schools whose budgets are being affecting; Therapists who want to help but struggle with the complexities of our healthcare system; and Insurance payers who are paying the price when kids don't receive care. They all have incentives to fix this problem but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools support systems coaching and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI we’re aiming to set a new standard for how mental health care is delivered.

Why Work With Us

Our founders built unicorn behavioral health startup Headway and our team shares a relentless drive operational excellence and a team-first mindset. We work closely with therapists students families and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.

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