Case Management Program Manager (LCSW)

https://www.hazel.co/

Hazel Health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserve. We leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role: Case Management Program Manager

Location: Remote 

About This Role:

As the Case Management Program Manager, you will be part of the Clinical Operations team.  You will oversee the day to day operations of our growing Case Management team, ensuring high quality and timely delivery of case management services. You will work in collaboration with both clinical and business leaders across the organization. In addition to owning daily operations, you will play a key role in strategically shaping case management processes and tools as we evolve and grow.

What You’ll Do:

• Plan, lead, and manage our team of Case Managers to meet Hazel’s contractual requirements and maintain a high standard of quality
• Directly oversee our Case Management Supervisors and serve as the go-to for escalations and business decisions related to case management, including processing referrals, identifying community resources, hiring needs, and more
• Participate in cross-collaborative conversations with our Clinical, Customer Success, Growth, and Product teams to serve as the ‘voice’ of case management as we grow our business
• Outline new processes, define escalation protocols, and train team accordingly
• Accountable for efficiency and quality metrics across the team
• Additional duties as assigned

Your Background:

We are looking for diverse individuals who want to support our mission and values. Please consider applying even if you don't fully meet 100% of these criteria. 

• 5+ years of case management, including 3+ years in a leadership role
• Clinical licensure required (LCSW or equivalent)
• Must be comfortable in a changing, fast-paced, start-up environment 
• Experience managing large, multi-state teams
• Self starter and proactive problem solver
• Tech savvy and comfortable using data to guide decision making
• Experience working in K-12 education setting a plus

Hazel’s Core Values:

• Exceptional Partnership: We seek to understand, align, and then work to exceed the highest expectations of those we serve.

• Always Accountable: We set high standards for ourselves and each other and deliver. We do what we say we are going to do.

• Make it Happen: Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.

• One Team: Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.

• Never Stop Innovating: We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.

• Drive Impact: Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

This is an exciting position in a fast-paced organization. We offer:

• A competitive compensation package, including a base salary range of $115 - 125k
• Stock Options
• Flexible work hours and the option to work remotely
• Generous, high-quality medical, dental and vision coverage on day one of employment
• 401K with a 100% employer match for contributions up to 4% of salary
• 15 days PTO and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employer-paid short-term and long-term disability and employer-sponsored life insurance
• Home office setup including a Macbook, iPad, and internet reimbursement for remote positions
• A positive, supportive, and passionate team

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status. 

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

References will be requested for this role