Case Manager (West Region) 10 month month schedule

https://www.hazel.co/

Hazel Health, the national leader in school-based telehealth, was founded in 2015 to address systemic inequities in healthcare access, and ensure all children can get the quality care they need and deserve. We leverage digital health technology to provide on-demand physical and mental health care services to over 2 million students in school districts across the country.

Physical and mental telehealth has become more relevant in the lives of children than ever before. Hazel is experiencing tremendous company growth as we respond to our nation’s call for equitable, affordable, and safe virtual access to healthcare.

We are a mission-driven team of healthcare and business leaders, educators, and tech innovators, bringing together our unique skills in a meaningful way to do good in the world. Please consider joining us to share your gifts and talents with a growing and diverse organization, working to make healthcare available to all students.

The Role: Case Manager (West Region)

Location:  Remote

About This Role. Full-Time (10 month/school year employment)

We are looking for a dynamic, empathetic, and compassionate individual to join our exciting Clinical Operations team. 

As a Case Manager (known as Family Resource Managers here at Hazel), you will serve as an advocate for patients as they access healthcare services within and beyond Hazel. You will work directly with families to enroll them in our care programs and help them navigate resources in their communities to support their long term healthcare needs. In doing so, you will collaborate with Hazel’s physical and mental health providers to coordinate care.

What You’ll Do:

• Conduct outreach calls to enroll and schedule families in Hazel’s care programs.
• Manage patient case assignments, draft treatment plans, review case progress and determine case closure.
• Correspond with Hazel’s physical and mental health providers to obtain medical recommendations and and coordinate treatment plans for ongoing care as indicated.
• Research and engage community and regional resources and maintain an internal database across the team.
• Act as a liaison with parent/guardians, community providers, Hazel healthcare providers and other School Support functions in support of care coordination.
• Ensure we have quality and consistent service, including cultural competencies, understanding of FERPA and HIPAA, confidentiality, and more.
• Other duties as assigned.

• Passion for our mission
• Proven working experience in case management, including as a medical or mental health care manager, social worker, counselor, or a related job
• Strong verbal and written communication skills, and the demonstrated ability to understand and convey information clearly.
• Computer skills and an ability to learn and understand general technical requirements for the telemedicine system. 
• Organizational skills to prioritize workload, flexibility and detail oriented.    
• Demonstrated ability to communicate effectively with physicians/PA/NP, mental health therapists, support staff, parent/guardians, technical staff, and school staff.
• Ability to exercise empathy, understanding of the school environment and children/personnel in that environment, tact, courtesy, kindness and diplomacy when dealing with individuals at any level.
• Understand the role as serving the school district and the student/community population.
• Ability to maintain confidentiality, exercise discretion, work independently and commit to excellence.
• Ability to work as a team player and adapt to changing workload and circumstances effectively.

Your Background:

We are looking for diverse individuals who want to support our mission and values. Please consider applying even if you don't fully meet 100% of these criteria. 

• Minimum two (2) years experience in a case management role, preferably in a clinical setting
• At least one of the following: 
• A bachelors (or higher) degree in a health-related field and licensure as a health professional (where such licensure is available); Masters degree in Social Work or related field preferred
• Certification as a Case Manager (preferred)
• Experience with children and under-served populations strongly desired
• Spanish speaking preferred

Hazel’s Core Values:

• Exceptional Partnership: We seek to understand, align, and then work to exceed the highest expectations of those we serve.

• Always Accountable: We set high standards for ourselves and each other and deliver. We do what we say we are going to do.

• Make it Happen: Every teammate has the power and responsibility to make our company better. We are collectively imagining and building the product and company of our dreams.

• One Team: Our success is driven by building relationships and collaborating across teams, geographies and functions. Bringing in diverse perspectives and understanding everyone’s personal story drives to transformative solutions.

• Never Stop Innovating: We are bold. Our goal is to make transformational change. Sometimes we will fail, and we use it to learn and drive forward.

• Drive Impact: Everything comes down to the impact Hazel makes on people - our families and students, our teammates, our partners, our neighbors, ourselves.

This is an exciting position in a fast-paced organization. We offer:

•  A competitive compensation package, including a base salary range of  $45-50k with Full-Time (10 month/school year employment)
• Flexible work hours and the option to work remotely
• Generous, high-quality medical, dental and vision coverage on day one of employment
• 401K with a 100% employer match for contributions up to 4% of salary
• 12.5 days PTO, 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employer-paid short-term and long-term disability and employer-sponsored life insurance
• Home office setup including a Macbook, iPad (depending on role), and internet reimbursement for remote positions
• A positive, supportive, and passionate team

Our Stance On Diversity:

At Hazel, we don’t just accept differences—we thrive on them. We recognize that having diverse perspectives and backgrounds among our teammates makes our company, our solutions, and our service to families and schools stronger. We are committed to making Hazel an inclusive work environment and helping all staff grow professionally.

Hazel is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, national origin, sex, gender identity, sexual orientation, age, marital status, disability status, or Veteran status. 

All offers of employment are conditioned on a candidate’s consent to a background check and our satisfaction with the results. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.