Charge Off Recovery Collector

Connexus Credit Union - Who We Are:

Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 20 days of paid time off and 7 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, Vision insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend.

Requirements:

• Contact members by telephone, mail, and electronic communications in an effort to collect on written off loans and accounts.

• Negotiate payment arrangements and settlements within company guidelines.

• Set up, track, and monitor payment plans to ensure compliance within agreed terms and recommend escalation of accounts to third parties when commitments are broken.

• Perform Skip Tracing efforts to locate members and assets.

• Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; account status, third party action, repossession, bankruptcy, etc.

• Address any queries, concerns, or disputes raised by debtors related to outstanding debts, ensuring effective resolution, and maintaining professionalism.

• Respond to third party communication and prepare information required by collection agencies and attorneys. Including reviewing files to approve legal action.

• Monitor monthly reports from third parties to ensure accounts records and statuses are accurate in the core system. This includes updating credit reporting.

• Prepare regular reports on collection activities and account statuses.

• Analyze and report on recovery performance and trends.

• Assign accounts and update account actions with third party collection agencies and attorneys.

• Maintain an elevated level of member experience and excellent communications with all internal and external business partners.

• Strict adherence to all federal, state, and local laws and regulations related to debt collection and financial institutions.

• Assumes responsibility for related duties and special projects as required or assigned.

Position Requirements:

• This position is Remote.

• Associate’s Degree or commensurate experience is Required.

• 1+ years prior collections, legal collections, repossession, and/or post charge off recovery experience is Required.

• Identify and escalate legal concerns and/or reputational risk within the collection process of each account.

• Knowledge and understanding of CFPB, FDCPA, WCA (preferred), and any other debt collection regulations.

• Knowledge and understanding of charge off, repossession, money judgments, estate and probate filings, and debt consolidation companies. 

• Ability to multi-task and work in a fast-paced, goal-oriented environment.

• Proficient computer skills with the ability to navigate among several system applications and software programs.

• Evidence of the ability to be organized, analytical, and resilient.

Connexus Credit Union's Recent Recognitions:

• 5 Best Credit Unions of 2024 – Nerdwallet

• The Best Credit Unions of 2024 – Bankrate

• Best Credit Union for using Any ATM - The Balance

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35