Chief Revenue Officer

⭐️  About User Interviews

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And after you’ve done that once, do it again.

We help teams set up those conversations (i.e. user research), enabling them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be.

Our “Recruit” product allows researchers to source participants for any type of research study. Our secret sauce is our matching engine – which can find niche participants (e.g. SMB owners who use Toast POS systems, software developers who use Azure, moms who buy Kellogg’s Corn Flakes) in hours.

Our “Research Hub” product allows teams to build a research panel / research CRM to manage and coordinate research with their own customer contacts.

We work with over a thousand of companies each month, including user-centric organizations like Microsoft, Amazon, Atlassian, Spotify, and Colgate-Palmolive. We raised a $27.5M Series B last December.

💡 Responsibilities 

We are looking for a data-driven sales leader to join our team as CRO. We currently have a strong high-velocity inbound/PLG motion and are looking for a leader to help us scale up our existing motion while layering on an outbound motion and top-down sales. Responsibilities include:

• Leading four departments: sales, customer development, sales development, revenue operations
• Working with the co-founders (and Leadership Team) to set and achieve annual goals
• Building a strong sales culture of excellence to scale our company to $50M+ in revenue

✨ Qualifications

🌀 Past Experiences: 

Role:

• Leadership Team at a SaaS company that grew from $10M - $50M
  

Title:

• CRO or VP of Sales

Other:

• Has worked 2+ years in a fully remote environment
• Has worked at a PLG company and successfully layered  top-down sales onto an existing PLG motion
• Experience with a wide range of ACVs, from <$10K to $250K+

🌀 Skills:

Hiring and retaining talent:

• Hires and trains great team members who can consistently hit quota
• Strong retention of top performers
• Intentional training and sales philosophy to help develop the team

Forecasting:

• Accurately forecasted growth for multiple quarters in companies with fast sales cycles
• Thorough forecasting processes that include segmentation, sales cycle, win rate, etc.

Data-driven decision making, processes, and systems:

• Experience identifying ICPs and different customer segments 
• Establishes data-driven processes and systems for different parts of the funnel segmented by different customer types in a high-velocity PLG motion
• Has operated in multiple segments at once (high velocity transactional sales + 6-figure enterprise sales)
• History of building out an outbound motion and training closers to prospect and build their own pipeline

Leadership

• Partners closely with other leaders. Specifically marketing, customer success, finance, and product
• Cultural champion for their department and the whole company 
• Customer advocate