Claims Analyst

What You'll Do

Advanced Claims Operations & Trend Analytics: Independently manage a portfolio of complex cargo claims from initial filing to final resolution ensuring efficient accurate and timely handling. This includes skillfully negotiating settlements precisely processing all related financial transactions and analyzing claims trends to identify recurring issues and significant financial exposure with actionable findings presented to leadership.
High-Level External Relations & Advocacy: Lead and manage all high-level external communications and relationships with minimal management assistance. Independently lead scheduled meetings with external parties addressing complex inquiries driving resolutions and identifying actionable items to bring back to management for strategic consideration.
Financial Integrity & Legal Compliance: Comprehensively manage and reconcile all financial aspects of a claims portfolio ensuring accurate balancing of all receivables and payables. Possess a deep understanding of the distinctions between various payment methods and the strategic reasons for issuing legal documents like releases and assignments of rights in advance of cash payments. Utilize financial insights from claim trends to inform proactive strategies and protect the company's financial interests.
Expert Claim Resolution & Mentorship: Master the management of complex and high-value claims frequently exceeding $100000. Leverage deep industry knowledge to navigate intricate investigations and apply a comprehensive understanding of regulations terms and conditions to all claim values. Provide mentorship and guidance to junior team members on processing claims across the full range of values.
Operational Strategy & Cross-Functional Synergy: Leverage deep business acumen and a comprehensive understanding of the transportation industry to strategically oversee claim operations optimizing efficiency and ensuring adherence to time standards across the team. Drive and foster highly effective cooperative working relationships with all internal departments acting as a key liaison to streamline processes and mentor others in collaborative best practices.

Qualifications

Bachelor’s degree in Business Administration Finance Accounting or related field or 3 years of professional experience in customer service administrative support or the insurance industry. 
5+ years of experience managing claims required. Experience in cargo claims in a 3PL environment preferred. 
Exceptional organization skills and high attention to detail. 
Proficient in Google Suite; conduct basic risk analysis and general data reporting.
Superior written and verbal communication skills. You understand that proactive communication is key. 
Ability to work both independently and collaboratively.
Strong critical thinking judgment and decision-making skills.

The Perks of Working With Us

• Take advantage of excellent benefits including medical dental vision life and disability coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!
• Take time to manage your physical and mental health - we offer company paid holidays paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.

What We Do

At Arrive Logistics our relentless pursuit of perfection fuels our ability to optimize operations identify efficiencies build technology and deliver innovation that pushes businesses like yours forward. But it’s not just what we do that sets us apart from everyone else — it’s what we’re made of grit determination and a 24/7 commitment to our partners. The details matter. We don’t just connect freight and carriers; we think critically about every element of the process working with precision to anticipate your needs. That means more capacity a consistent freight experience — no surprises. Our Work Matters: Shippers carriers and brokerages are the primary players in the logistics industry which powers the U.S. economy and makes everyday life possible. If you have ever bought it or used it … it has been on a truck!

Why Work With Us

We are an ambitious high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years Arrive surpassed 30000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.

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