Claims Processor, Korean

The Role: 

In this role, you will be responsible for reviewing incoming members' out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of both Reimbursements, and Care Navigation to ensure an exceptional member experience. You need to be able to work between the hours of 8 AM - 5 PM PT while noting our operations hours are 2 AM - 8 PM PST.

The Team: 

This role will coordinate activity between our Payments team and other insurance payers to ensure that payment for applicable care is quickly and accurately processed.

Minimum Qualifications: 

• 1-3 years of relevant work experience including claims submission/processing experience
• Highly detail-oriented and organized
• Structured thinker and love checking things off your to-do list
• Excellent verbal and written communication skills
• Problem-solving skills to analyze, troubleshoot and resolve issues
• An innovative spirit to push the boundaries of claims operations
• Bilingual English/Korean

Preferred Qualifications: 

• Strong Interpersonal Skills
• Ability to thrive in a fast-paced, results-oriented environment
• Solve problems creatively and think on your feet 
• Ability to lean in to changing priorities and processes
• Help members troubleshoot issues involving claims or eligibility

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $65,000 - $83,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.