Job Description
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional curious empathetic people with a wide range of skill sets spanning technology data science product marketing sales service claims handling finance etc.
The Openly DifferenceWe created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.
- The Price Difference: Using cutting-edge data and technology we provide you with customizable competitive prices to protect your most valuable assets.
- The Policy Difference: Coverages are truly customizable to meet your individual protection needs for both standard coverages and optional add-ons.
- The Experience Difference: From tailored claims handling to highly responsive customer service we are focused on making the home insurance purchasing process a better overall experience.
At Openly our people are just as important as our product. For us collaboration communication and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values so we look for these qualities in every candidate we hire.
- Integrity
- Empathy
- Teamwork
- Curiosity
- Urgency
We've designed our hiring process with you the candidate in mind. At every step you have the chance to present your strengths and learn more about what makes Openly a great place to work.
We're committed to Diversity Equity & InclusionWe embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race gender age religion identity and experience drives us forward every day.
As a Product Manager for Claims you will be a key driver of Openly’s claims product strategy owning a critical portion of our Personal Lines (Auto and Property) initiatives. Working alongside a fellow Claims PM you will tackle the high-impact and operationally complex challenges that define our "moment of truth” where we deliver on our promise to policyholders.
In this role you will sit at the intersection of Claims Operations and Engineering translating business needs and operational insights into clear product specs and coordinated execution. While you will have direct ownership over your assigned domain you will collaborate closely with your partner PM to ensure a seamless end-to-end claims lifecycle—striving to make our technology as fast fair and efficient as the rest of the Openly experience.
You will also serve as a leader for Product & Strategy in the adoption of AI proactively identifying opportunities to apply emerging capabilities across claims workflows partnering with Engineering and Data to test and scale AI-driven solutions and growing into a subject matter resource on AI for the broader team.
Key Responsibilities:
Product Execution & Ownership
- Own delivery of claims-related product initiatives from discovery through launch with support from senior product leadership
- Translate business objectives and operational needs into clear product requirements user stories and acceptance criteria
- Manage and prioritize a product backlog to deliver high-impact outcomes in a fast-paced environment
Problem Identification & Structured Solutioning
- Identify inefficiencies and friction points across the claims lifecycle
- Break down complex problems and develop well-structured actionable product solutions
- Produce detailed cohesive product specs that account for workflows dependencies and edge cases
Cross-Functional Partnership
- Partner closely with Engineering and Claims Operations as a day-to-day collaborator in designing and delivering solutions
- Facilitate alignment across stakeholders
- Effectively communicate priorities trade-offs and decisions to both technical and non-technical audiences
Claims Experience Improvement
- Contribute to improving both internal and external claims experiences
- Support the design of digital-first capabilities including self-service FNOL status tracking and automated workflows
- Drive incremental improvements to cycle time accuracy efficiency and user satisfaction
Data-Driven Iteration
- Use data user feedback and operational insights to inform prioritization and continuous improvement
- Define and track key performance indicators such as claim cycle time accuracy and customer satisfaction
- Partner with analytics teams to evaluate impact and refine product decisions
AI Exploration & Innovation
- Identify and explore opportunities to apply AI to claims workflows including intake triage documentation and customer communication
- Experiment with AI tools and approaches to improve efficiency decision quality and user experience
- Stay current on emerging AI capabilities and proactively bring ideas for practical application within claims
- Partner with engineering and data teams to test validate and scale AI-driven solutions
- Grow into a subject matter resource for AI within Product & Strategy over time
Requirements
- 4+ years of experience in Product Management or a related role
- Professional experience in personal lines insurance with strong knowledge of personal lines claim lifecycle processes and technologies
- Analytically minded with a data-informed approach to decision-making
- Strong organizational and project management skills including managing multiple state-specific workstreams at the same time
- Proven ability to translate complex requirements into clear actionable execution plans that can be understood across teams
- Clear and effective communicator especially in written documentation
- Comfortable operating as a coordination layer between business stakeholders and engineering teams
- Ability to navigate ambiguity ask clarifying questions and drive work to completion
- Customer and operations aware mindset with attention to downstream impact and stakeholder management
Compensation & Benefits:
Below is the budgeted salary range for this position. Actual compensation for this position will be determined based on the successful candidate's experience and skills. We are committed to providing a compensation package that not only reflects the responsibilities and requirements of the role but also the unique expertise that the chosen candidate will bring to our team.
The full salary range shows the min to max salary range for this position. Actual compensation will be commensurate with experience and qualifications and determined based on various factors including the candidate's qualifications skills and experience.
Benefits & Perks
- Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
- Competitive Salary & Equity
- Comprehensive Medical Dental and Vision Plan Offerings
- Life and disability coverage including voluntary options
- Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
(Birthing parents may be eligible for additional leave through STD) - 401K Company Contribution - Openly contributes 3% of the employee's gross income even if the employee does not contribute.
- Work-from-home stipend - We provide a $1500 allowance to spend on setting up your home workplace
- Annual Professional Development Fund: Each employee has $2000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported confident and informed about improving their efficiency and productivity.
- Be Well Program - Employees receive $50 per month to use towards your overall well-being
- Paid Volunteer Service Hours
- Referral Program and Reward
Depending on position Employees generally are eligible for cash incentive compensation including commissions for sales eligible roles. In all cases eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.
U.S. Citizens Green Card Holders and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
We strive to provide an exceptional applicant and candidate journey when you engage with us. In an effort to respond to applicants in a timely manner we leverage AI to organize applications and resumes based on required and applicable skills and experience. To allow our applicants to drive their initial interview experience with us we may leverage an AI-supported scheduling tool so you can choose when to meet with our team. While AI assists with efficiency all hiring decisions are made by our team members. Rest assured your data is protected according to privacy laws and company policies. Contact our recruitment team with any questions about our AI-assisted hiring process.
Openly Compensation & Benefits Highlights
- Healthcare Strength—Health coverage includes free base medical dental and vision for employees and families with HSA/FSA options and 24/7 EAP access. Supportive add‑ons like a monthly wellness stipend and discounted pet insurance broaden the health and mental‑health offering.
- Leave & Time Off Breadth—Time off encompasses flexible PTO with 20 days rising to 25 with tenure two annual well‑being days paid holidays volunteer hours and emergency PTO. These elements provide multiple avenues for rest service and contingency needs.
- Wellbeing & Lifestyle Benefits—Remote‑first enablement includes a new laptop on day one a $1500 home‑office setup allowance a monthly internet stipend and professional development funds. These reduce out‑of‑pocket remote costs and reinforce ongoing growth and wellbeing.
Openly Insights
What We Do
Openly is proud to offer innovative comprehensive homeowners insurance wrapped in modern convenience. We arm agents with the tools necessary to serve up a world class customer experience.
Why Work With Us
As a diverse and inclusive team we honor our legal and ethical obligation -regardless of who's watching- as we strive to understand others' perspectives. We're always asking questions so we can make a positive impact and solve problems efficiently. Breaking industry barriers and setting new standards requires comfort in ambiguity. #OpenlyLife
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Date Posted
05/07/2026
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