Client Enablement Lead

Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud credit and compliance risk and grow with the clearest picture of their customers.

Through our values: Be Bold Get Scrappy Collaborate and Celebrate Our Differences we are creating a workplace where you can grow thrive and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces Forbes America’s Best Startup Employers Best Fintech to Work for by American Banker year after year.

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Alloy's platform is only as powerful as a client's ability to use it. As our Client Enablement Lead you'll report into our VP of Product and own the end-to-end experience of how clients and partners (and the internal teams who support them) learn understand and get the most out of Alloy's platform. This isn't a pure documentation or technical writing role. You'll be the connective tissue between product technical solutions sales and our clients and partners– building a documentation and training ecosystem that proactively answers questions before they're asked reduces friction in onboarding and enables clients to self-serve confidently. You'll have strong opinions about what good looks like and the drive to make it happen across the organization. 

Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week.

Client-Facing Enablement

• Own Alloy's external knowledge base strategy: ensuring docs tutorials videos and trainings are accurate logical and surfaced in the right places (website developer portal in-product) for the right personas (policy builders engineers integrating via API compliance leads etc.)
• Collaborate with our Technical Solutions team to design and deliver client training programs and onboarding materials that reduce time-to-value and drive client self-sufficiency
• Design the process by which Alloy can continuously audit and improve materials based on support tickets client feedback and product changes; ensure we proactively find and fix the gaps before clients do

Internal Enablement

• Build and maintain onboarding and training resources for internal teams: Technical Solutions (TS) Sales and Product
• Partner with TS to ensure internal knowledge bases and runbooks are up-to-date enabling faster client support resolution
• Act as the connective tissue across teams: identifying when a recurring client question signals a documentation gap a product issue or a training need and routing to the right owners to resolve it

Strategy & Execution

• Define and enforce documentation standards information architecture and content lifecycle processes
• Leverage AI writing and documentation tools to scale high-quality content creation
• Drive cross-functional alignment on documentation priorities ensuring the whole org is moving toward a better onboarding and self-serve experience
• Measure the impact of enablement efforts through metrics like self-serve resolution rates onboarding completion and CSAT

• 4–7 years of experience in client enablement documentation technical content strategy customer education or a closely related field
• Proven track record of owning documentation end-to-end — not just writing content but shaping structure strategy and how content is surfaced and maintained
• Experience spanning client-facing and internal enablement; comfortable designing for multiple personas with different levels of technical depth
• Strong communicator and collaborator — you're just as comfortable in a stakeholder meeting or a client training session as you are writing alone
• Organized proactive problem-solver who connects the dots across teams and doesn't wait to be handed a spec
• Hands-on experience with AI writing tools and modern documentation platforms (e.g. Notion Readme Confluence Guru or similar)
• Ability to make complex technical concepts accessible to non-technical audiences without losing accuracy
• Experience working alongside product design and engineering teams

Nice to have:

• Experience in fintech identity verification compliance or API-driven B2B SaaS
• Familiarity with developer-facing documentation (API references integration guides SDKs)

We're a lean team so your impact will be felt immediately and opportunities will grow as the company scales up. If this all sounds like a good fit for you why not join us?

Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however pay may vary depending on job-related knowledge in-demand skills relevant experience and/or geography. In addition to a competitive base salary this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically!

This position has a salary range of $141000 to $162000. 

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical dental vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation 
• Eligible new parents receive 16 weeks of paid parental leave 
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass OneMedical UrbanSitter and Spring Health 
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

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Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race color ancestry religion gender gender identity parental or pregnancy status national origin sexual orientation age citizenship marital status disability or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

All Alloy jobs are listed on our careers page. Any communication during the recruitment process including interview requests or job offers will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure please contact us directly via our website before sharing personal information.

What We Do

Alloy is the only end-to-end identity risk management platform for companies that offer financial products. Beginning with origination and account opening Alloy provides over 600 of the world's leading banks credit unions and fintechs with a scalable flexible platform to manage identity risk throughout the customer lifecycle. With configurable solutions for fraud credit and compliance risk dedicated expert guidance and the industry’s most extensive ecosystem of data partners Alloy helps companies deliver great financial products to more customers around the world.

Why Work With Us

Alloy is a tech company by category not by culture! We’re a diverse bunch of deeply talented people who embrace all genders races ethnicities and backgrounds. It starts with people-first leaders using Alloy's 4 core values as a guiding light and creating an inclusive culture where folks can be themselves & grow while doing their best work.

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