Client Engagement Director (Medical Communications)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Engagement Director (Medical Communications) in Canada.

This role offers a dynamic opportunity to lead strategic client relationships and drive growth across high-value accounts in the medical communications space. The Client Engagement Director will act as a trusted advisor, translating complex scientific and business objectives into clear, actionable strategies that ensure exceptional client satisfaction. This position combines hands-on leadership with strategic oversight, managing multi-disciplinary teams and coordinating across multiple workstreams. It is ideal for a senior professional who thrives in fast-paced, collaborative environments and has a proven track record of guiding high-performing teams toward successful outcomes. You will play a central role in shaping client engagement, delivering innovative solutions, and fostering long-term partnerships while maintaining the highest standards of quality and compliance.

• Serve as the primary client contact, cultivating trusted, long-term relationships with senior stakeholders.
• Lead strategic planning and contribute to medical communications roadmaps aligned to brand objectives and scientific strategy.
• Maintain in-depth knowledge of client brands, therapeutic areas, clinical data, and market dynamics to guide project execution.
• Identify evolving client needs, recommend innovative solutions, and drive organic growth to meet or exceed revenue targets.
• Oversee financial health of assigned accounts, including forecasting, margin management, and timely reconciliations.
• Guide cross-functional teams in delivering medical communications tactics such as publications, advisory boards, congress activities, speaker programs, MSL materials, omnichannel initiatives, and digital campaigns.
• Ensure projects are delivered on scope, on time, on budget, and in compliance with industry standards, SOPs, and regulatory guidelines.
• Mentor and develop Manager- and Coordinator-level staff through coaching, feedback, and career development opportunities.

Requirements:

• Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred); advanced degree a plus.
• 8–10+ years of experience in medical communications, medical education, pharmaceutical marketing, or related fields.
• Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process.
• Proven experience in strategic planning, publications planning, congress strategy, and tactical medical communications initiatives.
• Advanced financial acumen, including account forecasting, SOW development, and profitability management.
• Exceptional written, verbal, and presentation skills with executive-level client presence.
• Demonstrated leadership, coaching, and performance management capabilities.
• Strong organizational, prioritization, and problem-solving skills in a fast-paced environment.
• Proficiency with Microsoft Office and project management tools, with the ability to quickly learn new technologies.
• Knowledge of compliance standards including PhRMA and Open Payments guidelines.

Benefits:

• Competitive salary range: $120,000 – $140,000 CAD annually.
• Opportunity for performance-based progression within the salary range.
• Flexible work arrangements, including home-based options.
• Health, dental, and vision coverage.
• Professional development and mentorship opportunities.
• Collaborative, inclusive, and purpose-driven work environment.
• Chance to lead transformative projects and influence high-impact client relationships.