Client Engagement Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Engagement Manager in the United States.

This role is focused on managing and growing strategic client relationships within the life sciences and regulated healthcare space, ensuring customers fully realize the value of GxP compliance intelligence solutions. You will act as a trusted advisor to post-sale clients, guiding them through onboarding, adoption, and long-term value realization while strengthening quality and compliance outcomes. The position blends consultative account management, regulatory understanding, and cross-functional coordination to support complex enterprise clients. You will regularly engage with senior stakeholders in Quality, Regulatory, and Operations functions, helping translate system outputs into actionable insights that improve inspection readiness. Operating with significant autonomy, you will identify risks, drive adoption, and support retention and expansion opportunities. This is a high-impact role where relationship management directly influences client success and long-term partnership value.

• Serve as the primary owner of assigned client relationships, managing ongoing engagement and acting as a trusted post-sale advisor.
• Build and maintain strong relationships with Quality, Regulatory, and Operational stakeholders across complex enterprise accounts.
• Lead onboarding activities, adoption strategies, and value realization efforts for GxP compliance intelligence solutions.
• Facilitate regular business reviews, governance meetings, and structured communication cadences with client stakeholders.
• Support clients in interpreting compliance outputs, identifying risks, and prioritizing actions to improve quality and inspection readiness.
• Monitor account health, product usage, engagement levels, and realized business value across the client lifecycle.
• Identify expansion opportunities, retention risks, and unmet client needs to support commercial growth objectives.
• Coordinate across Commercial, Product, Delivery, and SME teams to ensure seamless execution and resolution of client needs.
• Translate client feedback and market insights into actionable recommendations for product and service improvements.

Requirements:

• Bachelor’s degree in Business, Life Sciences, or a related field, or equivalent experience.
• 8+ years of experience in consulting, client engagement, regulatory, or quality-focused roles.
• 5+ years of experience supporting pharmaceutical, biotech, medical device, CRO, or regulated life sciences clients.
• Strong understanding of GxP, quality systems, and inspection readiness principles.
• Proven ability to manage complex enterprise client relationships and influence senior stakeholders.
• Strong consultative, analytical, and problem-solving skills with a customer-centric mindset.
• Experience working with SaaS or technology-enabled solutions, including onboarding and adoption programs.
• Ability to translate data, dashboards, and system outputs into clear business recommendations.
• Excellent communication, presentation, and stakeholder management skills.
• Experience supporting renewals, retention strategies, or account expansion initiatives is highly valued.
• Strong ability to work independently in a remote, fast-paced environment while managing multiple priorities.

Benefits:

• Competitive base salary ranging from $122,000 to $223,000 depending on experience and location.
• Eligibility for variable bonus compensation in addition to base salary.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Paid holidays and additional time-off benefits supporting work-life balance.
• Opportunity to work remotely within the United States.
• Exposure to leading-edge GxP compliance and clinical research technology solutions.
• Strong focus on professional growth within a rapidly evolving life sciences environment.
• Inclusive, mission-driven culture centered on ethics, quality, and patient impact.