Client Experience Director

• 100% employer-paid medical dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually and 4 holidays
  • After 3 years PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued not capped take time off when you want
  • The 4 holidays are: New Year's Day Fourth of July Thanksgiving and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable for continuing education classes a plant for your desk coffee for your coworker a massage for yourself... really whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar --- oh yeah

• Training motivating guiding and inspiring a team of Customer Service coaches
• Ability to learn and adapt to an autonomy driven employee focused company culture
• Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
• Participate actively in an Operations group on a sprint schedule moving most important projects forward
• Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
• Expert at identifying candidate strengths and risks during the hiring process
• Communicate and support new process and product roll outs and changes
• Balance organization/business focus with culture/people focus
• Collaborate across all departments to identify and improve communication and processes
• Evaluate the effectiveness of coaching quality recognition collaboration and accountability approach
• Provide guidance to employees and coaches on their personal and professional development
• Responsible for all aspects of staffing including time off productivity efficiency and schedule adjustments for 150+ person multi-channel customer service team

• 5+ years of experience as a leader managing large teams in service delivery environment
• 2+ years leading and developing people managers
• Thoughtful and intelligent with sound business aptitude demonstrated leadership success and a natural ability to build a strong and self-supporting team
• Proven track record of success in people first customer service environments
• Courage to tactfully challenge existing process and/or direction to support employees and/or the business
• Ability to build trust train motivate and develop employees including existing leaders
• Develop implement and maintain process improvements through growth and change
• Acts with integrity demonstrating honesty transparency positivity and trust
• Great attitude fun to be around constantly seeking to improve
• Adaptable and willing to flex with changes promote positive change management and help drive company initiatives
• A high threshold for navigating ambiguity and building effective solutions that scale

What We Do

Corporate Tools is proudly stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits every time. We build the behind-the-scenes tools that keep businesses running: software LLC filings registered agent service website and domain registration address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real messy confusing problems of starting and running a business while keeping your privacy intact and making your life a whole lot easier.

Why Work With Us

We’re privately held debt free and focused on people. Not investors. That means we can keep hiring folks we like building tools that actually work and making sure our customers are taken care of. If you want to know more about what values drive us check out our Company Principles.

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