Client Experience Manager I - eviCore - Remote

The Client Experience Manager I delivers specific delegated tasks assigned by a supervisor in the Client Services job family. Responsible for providing client support in the areas of service, maintenance and penetration. Responds to moderately complex inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. Makes on-site presentations to existing and prospective clients to educate and inform on products. Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members. Collaborates with team leaders on client activity, expectations, and service needs.

What you must have

• Bachelor's Degree or relevant experience, preferred
• 2+ years client facing experience, preferred
• Strong written and verbal communication skills
• Ability to multitask and work independently in a fast-paced environment

Duties and Responsibilities

• Act as primary point person for overall communication with assigned health plans, including routine communication and issues resolution
• Act as liaison between eviCore and assigned health plans for day-to-day operations and other contractually related activities
• Prepare client analytics on a monthly, quarterly, and ad hoc basis to meet contractual requirements and health plan requests
• Resolve and respond to client issues timely
• Document, track, and report requests
• Maintain client documentation internally
• Coordinate with IT, Clinical, and Workforce Management to resolve performance issues
• Provide expertise in utilization management services to include all cross-program services, such as eligibility, provider loads and authorization exports

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,300 - 85,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.