Client Experience Manager - Work at Home - eviCore

The Client Experience Manager is the operational owner of all service issues across their assigned segment of business. Acts as the key point of contact for assigned health plans and high profile provider clients. Facilitates Health Plan meetings to address escalated issues, to update on new items, and to come to resolutions. Is a consultative resource for clients on eviCore programs and products. Tracks client issues that require research/investigation & coordination to reach resolutions. Collaborates with internal resources to resolve client issues. Uses data and facts to identify and solve a range of problems for assigned health plans. Delivers effective and time sensitive verbal and written communications to internal and external audiences.

Duties and Responsibilities

• Assesses the needs of our providers and defines and implements necessary changes to our provider services/management processes and approaches to most effectively and efficiently meet those needs.
• Partners with internal groups to ensure effective and efficient end-to-end problem-solving and provider delivery processes and accountabilities.
• Track and trend key provider issues that require research/investigation, escalation, or matrix partner coordination to reach resolution
• Collaborates with matrix partners and other internal resources to resolve escalated, complex, and sensitive provider issues
• Provides solutions to improve overall services that focus on the value proposition
• Understand provider business needs, participate in solution development and effectively communicate solutions to ensure provider satisfaction
• Delivers effective verbal and written communications appropriate to internal and external audiences
• Engage providers or other customers with training and communications related to new programs

What you must have

• Bachelor's degree, preferred
• Ability to be intellectually curious and have excellent critical thinking skills, strongly encouraged
• 2 years relevant client management experience preferred
• Experience in healthcare industry preferred
• Demonstrated communication (oral and written) and presentation skills
• Strong organizational, prioritizing and analytical skills and ability to multi-task
• Strong customer service focus
• Demonstrated ability to interact with other departments/teams to resolve issues
• Ability to independently manage timelines and meet tight client deadlines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 50,000 - 83,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.