Client Implementation Manager

Client Implementation Manager at Vivian Health 
 
At Vivian Health, we’re transforming hiring and recruiting in healthcare. We’re a positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help improve patient care and reduce healthcare costs.

We started by bringing transparency and increased access to the opaque and offline temporary healthcare staffing industry, and we are now building the largest marketplace in the healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.

THE MISSION:

Vivian Health's mission is to empower every healthcare professional to find their perfect job opportunity. We do this by providing the tools necessary for healthcare professionals to land their dream job and empower them to negotiate for the pay they deserve.

Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

 
THE ROLE: 

• Responsible for fully onboarding all customers in our agency and facility segments
• Create implementation strategies for various customer types
• Address ongoing technical support for customer accounts
• Work closely with the engineering team ensuring we are meeting customer expectations
• Liaison between cross functional teams including engineering, sales, and customer success
• Maintain reports detailing statuses of onboarding progress for current customers

THE TEAM:

Vivian Health is the leading jobs marketplace in healthcare and a rapidly growing disruptor in healthcare hiring. The Customer Success team is responsible for managing, supporting, and growing our agency partners. The organization is cross functional so we work closely with product, operations, and other divisions in the company.

THE SKILL SET: 

• 4 to 6+  years working in customer-facing roles
• Experience with full-cycle onboarding of new customers
• Familiarity with software development and implementation practices. 
• Experience working closely with product and engineering teams to help finalize client requirements and ensure client expectations are met
• Start-up experience and working cross functionally with multiple teams
• Ability to strategically manage multiple customers and projects simultaneously
• Basic understanding of HTML and JSON
• Experience working with APIs to integrate and onboard customers
• Engineering or technical degree not required, but understanding or experience with technical software development is critical
• Healthcare staffing experience a plus

THE SALARY, BENEFITS & PERKS:

The range for this position is $90,000 - $100,000 yearly salary with additional variable compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

• Flexible Time Off
• Comprehensive Health Insurance Plans including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work from home stipend
• Access to Corporate Discount Program
• Pet Insurance

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and anyone with disabilities to apply. Vivian Health is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.