Client Implementation Manager

Description:

The Client Implementation Manager is primarily responsible for developing and managing client implementation project plans for new and existing implementations

Responsibilities:

• Manage the internal implementation process from client onboarding through first bill
• Primary point of contact for internal and external partners during the implementation and enrollment process
• Collaborate with internal and external partners to set deadlines and ensure they are met during the implementation process
• Display an understanding of interdependencies/relationships with other internal partners
• Work independently to solve complex issues
• Responsible for ensuring quality and timely enrollments
• Manage and resolve implementation issues in a timely and efficient manner
• Lead product and enrollment platform trainings
• Deliver distinctive service throughout the implementation process and when addressing questions/issues

      Requirements:

• Bachelor’s degree in business-related field or equivalent relevant work experience
• Minimum of three years of experience successfully managing projects and/or stakeholders with and without direct authority strongly preferred
• Minimum of three years of insurance industry knowledge and experience in implementation, account management or project management is required; Voluntary/Worksite marketplace experience preferred (I believe required)
• Active life and health license preferred or the ability to complete/obtain within first year of employment with company support is required
• Demonstrated analytical skills and knowledge base to consult with customers on insurance products
• Excellent interpersonal and communication skills, good presence, be persistent and patient in endeavoring to fully understand customer needs
• Ability to prioritize and manage customer expectations accordingly
• Strong process and project management knowledge required; PMP preferred
• Strong computer skills (Excel, PowerPoint) required