Client Operations Specialist (Hybrid)

M Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals' expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M's solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support.

We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions. If you're looking to be a part of a high performing, collaborative, and dedicated team, M Financial Group is in search of our next Client Operations Specialist to join our team.

The core responsibility of this team is to ensure our Member Firm's business is processed accurately & efficiently. This includes paperwork review, establishing & maintaining accounts, and providing support to Member Firms. The position will also provide data and account related technical support to the Broker Dealer, which includes reporting on specific areas of the business and providing account information during regulatory audits.

In addition to business continuity functions, this operational position has a high degree of autonomy - employees are encouraged to seek creative & effective solutions to potential workflow problems. This is a fast paced environment where attention to detail, adaptability, and ability to prioritize issues are a must.

RESPONSIBILITIES

• Efficiently and accurately review paperwork & establish new accounts in our systems in line with service level standards
• Promote cross-team functionality by effectively working with teams across the organization.
• Provide exceptional account related service to Member Firms, responding to inquiries professionally and in line with our service level standards
• Support Member Firms with case related commission holds including data research and resolution
• Assist the team with a variety of operational tasks including Anti Money Laundering review, Member Firm business transitions, and business submission volume management
• Coordinate required regulatory communications, which include annual privacy mailing and SEC 17a-3 related mailings
• Create & implement processes based on new regulatory requirements
• Research and reconcile data from various sources to ensure internal consistency
• Identify opportunities to automate and streamline both internal & external business processes and services
• Ad-Hoc projects as assigned

QUALIFICATIONS

• Bachelor's degree in Finance, Business Management or equivalent
• Financial and/or client services experience strongly preferred
• Demonstrated ability to identify process improvements & implement solutions
• Excellent oral and written communication skills
• Strong attention to detail and organizational skills
• Ability to establish and maintain effective working relationships with Member Firms, Carriers, and M Team members
• Excellent computer skills, including the use of MS Word, Excel, PowerPoint, and database management programs
• Proven ability to prioritize workload and juggle multiple responsibilities/projects
• Ability to work effectively both independently as well as a member of a team

JOB CONDITIONS AND ENVIRONMENT

• Hybrid work environment offering a blend of virtual/work from home and onsite days designed to support flexibility
• Normal office environment/desk assignment
• Extensive use of PC's, computer terminal, display, keyboard, and mouse.
• Extensive hands on work with documents, spreadsheets and other written documents

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.