Client Services Manager

Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Job Description

Duties and Responsibilities:

Work Requirement: - 10+ years' experience in talent acquisition or human resources, with team leadership experience

• Lead and coach a high-performing team of recruiters to deliver exceptional client services, setting clear performance standards and goals.
• Build strong relationships with key client stakeholders, becoming fully engrained in the client organization to ensure successful partnership and implementation.
• Develop and analyze recruiting metrics to drive decision-making and improve talent acquisition strategies.
• Manage programs, events, and campaigns to build candidate pipelines and meet hiring goals, utilizing cutting-edge recruitment technologies.
• Drive standardization, continuous improvement, and consistency of processes while effectively leveraging Cielo resources.
• Participate in client meetings, sharing updates and addressing service delivery gaps with proactive solutions.
• Manage Cielo-specific metric reports and P&L, while working collaboratively with the Cielo Client Services Management team.

Supervisory Responsibilities:

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Qualifications

• 10+ years' experience in talent acquisition or human resources, with team leadership experience
• Proficiency in recruitment technologies (ATS, social media tools) and Microsoft Office Suite
• Bachelor's degree in business, management, human resources, or related field preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.