Client Success Manager

About the Role

As a Client Success Manager (CSM) you will own the health retention renewal and growth of your assigned accounts acting as a trusted advisor to client stakeholders. You’ll build long-term partnerships by deeply understanding your clients’ goals delivering measurable value and proactively driving adoption expansion and success by coordinating with internal teams across Sales Client Operations Styling Product Engineering Analytics and Marketing to deliver solutions.

Beyond managing accounts you’ll contribute to scaling best practices mentoring peers and continuously raising the bar for the Client Success team.

This role is strategic and hands-on: you’ll balance day-to-day problem-solving and client advocacy with long-term planning and business impact. Success in this role will be measured by client retention account growth and demonstrated ROI on Stylitics’ solutions.

What You Will Do

• Strategic Ownership: Manage a portfolio of 10–15 accounts developing strategic success plans that align client objectives with Stylitics’ solutions.

• Client Advocacy: Serve as the primary point of contact for clients fostering trusted relationships with executives and stakeholders while surfacing feedback internally to enhance our products and services.

• Retention Renewal & Growth: Monitor account health anticipate churn risks and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.

• Value Realization: Continuously demonstrate ROI by providing data-driven insights monthly performance reports and executing client business reviews to reinforce value opportunities and areas of focus.

• Driving Results: Consistently achieve strong results on GRR NRR and client satisfaction (NPS/CSAT) as key measures of success.

• Collaboration & Leadership: Partner with internal teams (Sales Product Engineering Styling Analytics Operations) to deliver on client goals and support company-wide initiatives.

• Operational Excellence: Maintain accurate account documentation and information to benefit current and future team members.

• Continuous Improvement: Continuously build the knowledge and competencies that drive client success while supporting peer CSMs through best practice sharing mentoring and in-the-moment coaching; contribute to evolving client success frameworks processes and tools to scale best practices across the team.

Must-Have Qualifications

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising Business Management Marketing Communications or other related fields

• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry

• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives

• Experience with retail merchandising e-commerce industries is a strong plus

• Experience with tracking and measuring key business metrics (CARR NRR GRR)

• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations

• Strong problem-solving attention to detail organizational and time management skills along with demonstrated strategic thinking abilities

Nice-to-Have Qualifications

• Experience with process improvements and scaling processes to generate team efficiencies

• Proficiency working with CRM software (e.g. Gainsight Salesforce etc.) and project management tools and ticket management tools (e.g. JIRA Notion etc)

• Familiarity with the retail landscape and key industry functions (merchandising marketing buying planning)

• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business

• Experience at a high-growth start-up and comfortable with the unknown

Salary

When we find the right person we try to put our best foot forward with an offer that excites you and is fair on our end. We consider the skills and experience you bring what similar jobs pay and make sure there’s equal pay for equal work among those you’ll be working with. The compensation amount for this role is targeted at $93000 - $119000 USD annually. The final offer also takes into account other factors of a total compensation package including what is market-based on the region. Please note that the range is being shared in good faith and is subject to modification based on changing market and business conditions.

Our Benefits & Perks

• Vision and dental insurance options that are fully covered by us

• Medical plan coverage with options that start at no cost to you

• Competitive salary along with career planning for the future

• For this role stock options in a company that is growing rapidly and successfully

• Commuter benefits program

• Company matched 401k plan to help plan for your future

• Generous paid time off policies

• Work events - both virtual and in person

• Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs

• Working with fun hardworking nice people who are committed to making a difference

Our Values

Our values reflect what is important to us at Stylitics and serve as the foundation in which we do business. Each core value is best illustrated by actions and attitudes that each Stylitics team member practices. They define what working at Stylitics means and what our teams embody through their time here.

• We care deeply about delivering high quality work.

• We work to be the best partners possible.

• We get things done.

• We believe the right team matters most.

• We think like customers and act like owners.

• We relish being pioneers.

Join Us!

We strive to create a place where all feel safe empowered engaged championed and inspired. Equal Employment Opportunity has been and will continue to be a fundamental principle at Stylitics where employment is based upon personal capabilities and qualifications without discrimination because of race religion color gender national origin age citizenship ancestry marital status sexual orientation gender identity and expression pregnancy and related medical conditions veteran status genetic information disability or any other reason prohibited by federal state or local law. This applies to all policies and employment practices relating to recruitment and hiring compensation benefits termination and all other terms and conditions of employment.