Position Summary

A Client Success Manager II has a background in Higher Education and/or Client Service (through Jenzabar or an outside institution or company; 2+ years).

Essential Tasks

• Maintain positive client relationships to maximize product/service satisfaction

• Act as a liaison between organization and clients

• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI

• Client Service training for continuous improvement

• Visit and/or conduct annual reviews with each client

• Identify develop and maintain strategic relationships with senior level contacts

• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales

• Collects feedback on how products are meeting the needs of the client and identifying how this can be improved

• Represent Jenzabar at related regional conferences within your territory

• Deeper level of understanding of our 3rd party relationships and opportunities & positioning

• Travel as necessary to visit clients; estimate 20-25 trips per year

• Other tasks as assigned

Preferred Skills and Experience

• Bachelor’s Degree

• Background in Higher Education – understand industry

• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education Space is a plus

• Strong communication skills and a positive attitude

The pay range for this position is $50000 to $65000/year; however base pay offered may vary depending on job-related knowledge geographic location skills and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

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