Client Success Manager - Music
Job Description
CLIENT SUCCESS MGR - MUSIC
WHAT IS THE OPPORTUNITY?
The Customer Success Manager will be responsible for partnering with the Exactuals SR1 product team on ensure customer success and data integrity.
Exactuals Division
Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit www.exactuals.com to learn more.
Exactuals is modernizing payment and royalty administration solutions across multiple industries, including Film/TV, Music, Insurance, Real Estate, and Book Publishing. Founded in 2011, our cloud-based SaaS offerings are setting the standard for trust, accuracy, and security in the complex payment processing space. Exactuals is a fast-growing company, doubling in revenue annually, with a strong a commitment to diversity and inclusion. While largely a remote distributed team, Exactuals maintains offices in Los Angeles, Nashville and New York. Exactuals became an RBC / City National company in 2018. Visit www.exactuals.com to learn more.
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files into SR1 for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks
- Assist the Director of Royalty Services with ad hoc projects as needed
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
Skills and Knowledge
- A strong understanding of general music industry royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Experience working in industry standard music royalty systems such as Maestro, Royalty Share, SR1 or similar
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
Compensation
Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
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Date Posted
11/03/2022
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