Client Support Engineer II

Description

About Coretelligent:

WE'VE GOT THE POWER. IT'S OUR PEOPLE.

Do you have a passion for learning about new and emerging technologies? Join our growing team!

We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard. Founded in 2006, Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services. Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy. We're proud to be one of the most awarded IT service providers in the nation. Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection, and security for our clients' most sensitive information assets.

The Role

Coretelligent's client support engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base. They regularly drive to our local client locations and interact closely with all levels including executives.

What you'll do:

• Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
• Utilize very strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
• Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
• Troubleshoot backup solutions, mail-flow, and Exchange DAG
• Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients
• Deploy new hardware using Imaging technology
• Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms. This includes: creation, removal, changes, password resets, and bulk operations
• Utilize strong working knowledge of Corporate Networking and Services to provide client support. This includes configuring switches. It also includes troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN
• Perform after hours work as needed for on-site support and infrastructure/server maintenance
• Serve as a point of escalation to level I engineers

Who you are:

• 3+ years of related work experience
• Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results
• Ability to follow and adhere to a defined process
• Excellent communication skills, both written and verbal
• Must be customer-focused and able/willing to provide "white glove" service

Salary Range for this position (depending upon experience):

$83,000-$90,000

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you'll love about Coretelligent.

We take Coretelligent culture very seriously! As a company, we are constantly thinking of ways to give back to our valued employees through company engagement. We offer a competitive salary, amazing benefits, a great PTO package, a healthy work-life balance, and plenty of opportunities to grow your career from within!

Benefits:

Health, Dental, & Vision: We care about your well-being so we contribute to the cost of your health benefits on your first day of employment. Coretelligent covers 75% of health and dental. Cross Blue Shield Health Insurance

Flexible Spending Account (FSA): Use pretax dollars for any health care needs

401k: 4% Match when you invest in your future with our 401K

Health Reimbursement Account (HRA): We cover the employee and family on HMO and PPO plans

Health Savings Account (HSA): Triple Tax Advantage account! Use pretax dollars, tax-free payments, tax-free interest on investment earnings

Life Insurance: Provided to you at no cost, with coverage up to 1x your Annual Salary

Disability Insurance: Company paid! Offering Long-term and Short-term disability to provide a portion of your income during times you cannot work

Paid Parental Leave: We encourage you to care for your little one!

Holiday Pay: 11 Paid Holidays

Paid Time Off: Generous PTO and Sick Pay

Perks:

Happy Birthday: take the day off and celebrate another journey around the sun!

Monthly Rewards: earned to spend in the company store

Community & Social Events: Coretelligent is a community, and we value in-person collaborative, fun events together!

Learning and Development: We are dedicated to your professional development. We contribute for you to invest in your continued education.

Flexible working life and $100 standup desk allowance: Work-life balance is important. Whether you want to work from home or come to our office in Needham, Massachusetts the choice is yours. To help you get comfortable working from home we'll assist you in setting yourself up for success!

Health & Wellness Perks: Work-life balance and your well-being are important to us. To contribute to your mental & physical well-being we offer you 100% company-paid Health Advocacy as part of our Employee Assistance Plan (EAP).

*As Coretelligent is a remote company hiring candidates around the world, our perks and benefits packages may adjust based on your location.

Join our Team!

Brilliant information technology careers, powered by people. What makes Coretelligent such a fantastic place to work? It's the people. The quality and commitment of our team are unique in the managed IT industry. It's why our employees stay. At Coretelligent, we welcome all qualified applicants regardless of race, color, ancestry, national origin, citizenship, socioeconomic status, religion, age, marital or parental status, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected status. We are proud to be an equal opportunity workplace.

Core.Tech

P 781.247.4506

1

A 197 1st Ave Suite 360, Needham, MA 02494