Client Support Representative

Essential functions of the role include:

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning voicemails
• Emailing with clients and providing them with frequent updates
• Reporting technical issues to the product team 
• Supporting and assisting your teammates

You’re gifted at:

• Commanding software e.g. Salesforce
• Building beautiful websites
• Leading customers through software training
• Communicating complicated technology to clients with expertise ranging from novice to advanced
• Being a team player 

You have:

• 2-5+ years of experience working in Support or Client Success at a technology company
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve technical problems creatively and quickly 

You command:

• Teaching and helping customers
• Curiosity: you love to dig into problems and find solutions
• Start-up hustle & teamwork
• Project management