Client Support Specialist

At any given time 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today most never get it.

Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last six years we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents misconduct and violence get compensation from insurance.

So far we’ve helped hundreds of thousands of people access over $10B in life-changing aid —and earned over 17000+ five-star reviews. And we’re just getting started.

We've raised more than $100 million from top VC firms like Fika Forerunner GV (Google Ventures) and True Ventures with ambitions to create a category defining business assisting needy Americans. (We closed our Series C round in April 2025 so we're well-funded for the foreseeable future.) In 2025 our team grew from 151 to 210 and we will grow again in 2026.

Every week we receive thousands of inquiries across text email and phone from potential and current clients. These range from clients who are uncertain about starting their case to those who need help completing next steps with their law firm to clients seeking updates and guidance as their case progresses.

As part of our Client Support team your role is to meet clients where they are provide clarity and direction and build trust in our process. You’ll spend each day communicating with clients to understand the root of their inquiry determine the best way to support them and guide them clearly on next steps. You’ll become an expert in complex and interesting legal processes learn to navigate our internal tools (Kustomer Salesforce etc.) and support hundreds of ordinary people (each with a unique story) every week. Your success will be measured by the impact you have on clients through satisfaction quality throughput and consistency.

This role moves quickly and requires balancing efficiency with empathy. You’ll develop a strong understanding of multiple areas of law learn to explain complex information in plain language and adapt across many types of client interactions. The work is deeply rewarding — clients are grateful for your help and your efforts directly connect them to the legal support they need.

Please note: You don’t need prior legal experience to succeed in this role; we’ll train you on everything you need to know.

Required:

• You have at least three years of professional work experience and have succeeded in jobs that involve supporting customers all day across different channels (CX support insurance sales etc.).

• You care about people and can interact with folks from all walks of life; you’re able to simultaneously be supportive to a person in crisis and quickly drive a conversation.

• You’re a quick learner and a competent writer able to master complex new topics and platforms when given instruction and support.

Preferred:

• You’ve had a metrics-driven role and you exceeded the goals set for you and outperformed your peers.

• You've previously worked at high volume high-performing service/sales/support team from a company known for great customer service.

We are strongly committed to building a diverse team. If you’re from a background that’s underrepresented in tech we’d love to meet you.

This is a rare opportunity to join a startup that has strong traction (substantial funding well-respected backers tremendous growth and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture.

We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do and your work here will touch many lives.

We offer competitive pay — including equity — and generous benefits:

• Medical and dental insurance with 100% of employee premiums covered

• 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)

• Free membership to OneMedical

• $600/year reimbursable stipend for internet service

• $1000 reimbursable stipend for education and training outside of work

• Up to $1200/year student loan repayment assistance

• 401(k) and optional HSA/FSA

• Humble thoughtful smart fun colleagues

We anticipate the base salary band for this role will be between $60000 and $75000 in addition to equity benefits and an uncapped bi-annual bonus structure. Under the current bonus compensation plan top performers have potential to earn over $90000 in total compensation. The salary at offer will be determined by a number of factors such as candidate’s experience knowledge skills and abilities as well as internal equity among our team.

This job is fully remote and we’re committed to empowering everyone with flexibility. We care a lot about building a great culture and we think some interactions need to happen in person so we put a lot of thought into retreats offsites and other ways to gather.

What We Do

At any given time 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today most never get it. Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In just three years we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents misconduct and violence get compensation from insurance. So far we’ve gotten thousands of people access to over $4B in life-changing aid and we’re just getting started. We've helped more than 110000 people in need (see our 13000+ five-star reviews) and raised more than $100 million from top VC firms like Forerunner GV (Google Ventures) and True Ventures. (We just closed our Series C round in April 2025 so we're well-funded for the foreseeable future.)

Why Work With Us

We've helped over 110000 families in crisis to claim over $4 billion in lifetime benefits. We make money when we win for clients government or an insurer pays us a share. Anyone can afford us and our incentives are 100% aligned with our clients. We’re legally a B Corp bound by law to pursue our specific social mission. That won't ever change.

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