Client Technology-Product Configuration Specialist(Remote)

Job Description

Do you want to act as a trusted advisor to the customer and guide the customer through Client Technology projects? This role offers you an exciting client facing opportunity within the international environment of business travel.

Client Technology-Product Configuration Specialist(Remote)

Full time,United States (US)

In this role you will be part of a virtual team of System Administrators across the world you help our users and Site Administrators on managing configuration changes and complex incidents. You will consult available documentation and process description to make sure the correct answer is given.

As aClient Technology-Product Configuration Specialist,you will

• Validate, review, and monitor escalation processes from the Site Administrators
• Solve incidents if possible and communicate the solution to the Site Administrators or the customers
• Complete the incident registration with all the technical information to allow escalation to the supplier
• Modify configurations of online sites for OBT, Portal, TSA and TSPM
• Test the modifications and document the results before closing or forwarding the incident
• Escalate the case to the vendor or development team

About you

• Experience in the travel industry and Site Administrator knowledge
• Excellent spoken and written language skills, also in English
• Good knowledge of system GDS Sabre
• Experience in Agent Client facing Travel Technology
• Prior experience in the application administration
• Team player with great empathy for customer needs

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000+ people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Workingat BCDmeansconnecting,collaboratingandcelebrating.You'llbe partofavirtual,dynamicand flexibleworkenvironmentthatfosters agoodwork-lifebalancesoyoucanfocus onwhatmakesyouhappy.Butdon'tjusttakeourwordfor it!Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.

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