Clinic-to-Call Center Integrations & Implementations Manager

Join VillageMD as an Onboarding Project Manager (REMOTE)
Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for an Onboarding Project Manager to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead and the humility to never stop learning.

Could this be you?

As an integral member of the VillageMD Team, Onboarding Project Manager is accountable for developing and implementing clinical documentation educational best practices across a quickly growing, primary care practice network.

As a member of our team, through educational support, you will assist in ensuring an understanding of the importance of accuracy and appropriateness of documentation, supporting coding initiatives across all patient populations, including but not limited to Medicare Advantage and Medicare FFS populations. Included in the scope of this role are process improvement, provider education initiatives, report review, and achieving overall documentation and HCC coding accuracy goals.

How you can make a difference: 

• All aspects of the project lifecycle including planning, scope definition, design, execution and delivery, including development of administrative and operational processes, templates, procedures/protocols and other core documents relating to onboarding operations 
• Managing all aspects of multiple, related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives
• Supporting the development and monitoring of key performance indicators
• Reporting on project success criteria results, metrics, test and deployment management activities 
• Working creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence 
• Participating in establishment of practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization 
• Providing status reports regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership 
• Providing leadership and direction to all levels of implementation regarding the execution of key deliverables
• Representing patient services during key project initiatives including but not limited to:
• Provider Onboarding
• Emerging Market Implementation
• Acquisition readiness
• Clinical Leadership forums

Skills for success: 

• Multi-tasking skills required to assist the customer and work in the computer systems in a timely and efficient manner
• Excellent written and verbal communications skills
• Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management
• Able to work constructively under stress and pressure and perform tasks efficiently
• Ability to adapt to an ever-changing environment
• Ability to embrace workload flexibility to meet the fluctuating demands of the business
• Knowledge and understanding of Company Financial reports
• Knowledge of performance evaluation procedures
• Exceptional organization and time management skills
• Positive attitude, good judgment, and strong work ethic
• Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior towards achieving a high level of success and productiveness

Experience to drive change: 

• Undergraduate degree (Required) 
• 5 + years functioning in leadership or Project Management in a matrixed environment; (PMP or Agile certification preferred)
• 3+ years of continuous improvement experience in a matrix environment; (Lean Six Sigma Green Belt or higher preferred) 
• Strong computer skills; proficiency and speed working in all Microsoft Office products
• Ability to develop project plans in Excel, Project, SharePoint or integrate project management software into project management workflow 
• Knowledge of call center telephony systems and customer service portals preferred 

How you will thrive:

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference:

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For Colorado Residents only: The base compensation range for this role is $75,800 to $103,400. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match. 

Explore your future with VillageMD today.