Clinical Applications Support Analyst

Join VillageMD as a Clinical Application Analyst, Support

Join the frontlines of today's healthcare transformation

Why VillageMD?

At VillageMD, we're looking for a Support and Optimization Analyst to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

As a clinical applications analyst, you are responsible for providing support and optimization efforts for the EMR and other clinical integrated applications. You will act as the EMR subject matter expert to all team members across the organization to assist/lead in the implementation, support and effective use of the EMR from both the end-user and system administrator perspective. Will frequently attend and participate in Clinical Operations/Practice Staff meetings to review EMR issues or requested enhancements.

Could this be you?

• Work closely with the Clinical Applications EMR Configuration, Training and Support & Optimization teams to determines impact of new initiatives and ensures alignment with the organizational long-term strategic direction and objectives.
• Collaborate with cross-functional teams to build and maintain an organization wide incident, request and enhancement intake process for the EMR and other clinical application integrations.
• Clinic rounding to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
• Proactively checks in with clinic leads, staff and providers to identify any EMR issues or opportunities for improvement.
• Host weekly calls with clinic leads/managers to answer questions and highlights new athena functionalities or new Village workflows.
• Participate in clinic and provider go-lives.
• Ongoing EMR support.
• Regular touch base with market leaders.
• Willingness to travel up to 75%

How you can make a difference

• Promotes system security, patient confidentiality and helps ensure compliance standards are upheld.
• Responsible for all aspects of the development/implementation of projects, focused on the delivery deployment of the EMR from the kick-off to transition state to Support & Optimization function.
• Functions as primary liaison between all cross functional workstreams for new and established market project work.
• Establish and maintain Knowledge Base articles (i.e. Solutions) for the team regarding workflows in the clinical applications of the EMR.
• Provides go live support as needed to meet the needs of the business.

Skills for success

• Vision to balance speed, maintainability, and user experience in solution design
• Curiosity and engagement outside of your direct workstream
• The ability to handle multiple, concurrent projects or tasks
• Excellent ability to create and implement requirements, keep projects on track, and engage partners
• Challenging the status quo to improve our processes and tools
• Communicate complex technical details in meaningful business context
• A low ego and humility; an ability to gain trust by doing what you say you will do

Experience to drive change

• Minimum of 2 years of EMR experience
• Athena experience strongly preferred
• Strong written and verbal communication skills required
• Experience in customers service work preferred
• Experience with presentations to small and large groups in classroom environments,
• along with one-on-one training.
• Bachelors or masters in related fields or equivalent work experience including work in the care delivery space

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Those seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For Colorado Residents only: The base compensation range for this role is $60,000 to $85,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

Explore your future with VillageMD today.