Clinical Care Navigator - After Hours

We're currently looking for independently licensed mental health professionals to join the Care Navigation After Hours team (LCSW, LMFT, LPC or other independent licensure required). All schedules will include weekend day(s). Some holiday coverage will also be required when a holiday falls on a scheduled workday.

Schedules Available:

Thurs, Fri, Sat, Sun, Mon: 8:00am-4:00pm ET (5am-1pm PT) 

Sat, Sun, Mon, Tues, Wed: 8:00am-4:00pm ET (5am-1pm PT) 

Sun, Mon, Tues, Wed, Thurs: 9:00am-5:00pm ET (6am-2pm PT)  

Wed, Thurs, Fri, Sat, Sun: 9:00am-5:00pm ET (6am-2pm PT) 

Sat, Sun, Mon, Tues, Wed: 9:00am-5:00pm ET (6am-2pm PT) 

Sun, Mon, Tues, Wed, Thurs: 4:30pm-12:30am ET (1:30pm-9:30pm PT) 

Tues, Wed, Thurs, Fri, Sat: 4:30pm-12:30am ET (1:30pm-9:30pm PT) 

Fri, Sat, Sun, Mon, Tues: 4:30pm-12:30am ET (1:30pm-9:30pm PT) 

Sun, Mon, Tues, Wed, Thurs: 5pm-1am ET (2pm-10pm PT) 

Tues, Wed, Thurs, Fri, Sat: 5pm-1am ET (2pm-10pm PT) 

Thurs, Fri, Sat, Sun, Mon: 5pm-1am ET (2pm-10pm PT) 

What you’ll be doing 

• Provide in-the-moment clinical support to members during inbound and outbound phone calls on a clinical phone queue. 
• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.
• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.  
• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).
• Use effective written skills to complete professional documentation and to interact with members and providers through email.
• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. 
• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.
• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.
• Participate in staff meetings, case consultations, and trainings.
• Assist with onboarding and mentoring new team members.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you

• LCSW, LMFT, LPC, or equivalent independent licensure.
• Minimum of 2+ years of direct clinical care experience.
• Experience with crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.
• Excellent listening, written and verbal communication skills.
• Acknowledge and embrace diversity and inclusion.
• Motivated to go above and beyond for members to provide a high-touch experience.
• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.
• Able to multi-task and context switch!

The target salary range for this position is $65,000 [hiring range min] - $80,000 [hiring range max], and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.