Clinical Excellence Manager | Behavioral Health

Concert Health 

Concert Health is building America’s best behavioral health medical group. Through Collaborative Care, an evidence-based model for treating depression and anxiety in primary care settings, Concert makes it easy for primary care and women’s health physicians to deliver high-quality behavioral health care and improve clinical outcomes. Concert’s turnkey behavioral health services, which include an expert clinical team and a powerful technology platform, are available through partnerships with medical groups and health systems. 

Job Summary 

The Clinical Excellence Manager reports to the Director of Clinical Operations. This role is responsible for overseeing the performance and development of Collaborative Care Clinicians. The Clinical Excellence Manager will ensure organizational effectiveness and efficiency and align with company goals and initiatives. The Clinical Excellence Manager will support the pod and partner with the Clinical Operations Manager around the organization and partner-specific workflows, policies, and procedures. The Clinical Excellence Manager must follow strict patient privacy procedures and maintain a friendly and professional working atmosphere. 

Responsibilities 

• Direct oversight of Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision
• Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Operations Manager 
• Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to
• Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination.
• Partners with Clinical Operations manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers 
• Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting.
• Responsible for keeping an open line of communication with all Clinical Excellence Managers, Clinical Operations Managers, and upper management.
• Handles escalated employee relations concerns with guidance from the Director of Clinical Operations and HR.
• Travel Required - Up to 15%

Job Criteria 

Scope 

Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees. Recommends changes to work unit or department practices. Management reviews work to measure the meeting of objectives.

Job Complexity

Work on issues where analysis of situations or data requires the review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.

Supervision Level

Provides direct supervision to skilled employees (e.g., clinical personnel). Acts as an expert advisor to the work unit and is actively involved, as required, to meet deadlines and resolve problems. Holds accountability for performance management activities of employees within the work unit, including performance evaluations and disciplinary actions.

Interaction

Interacts daily with subordinates and/or functional peer groups. Sets direction and priorities and allocates resources. Determines work assignments for the work unit, needed responsibilities, and skills. Makes assignments to subordinates, distributes workload, determines work quality expectations, and sets deadlines.

Qualifications/Skills 

• A valid clinical license in a healing arts profession (i.e. LCSW, LMSW, LMHC, LMFT, PsyD, etc) 
• Minimum of 5+ years of clinical experience, with at least 1 year of experience in clinical supervision or clinical leadership capacity 
• Demonstrated competency working in health care technological platforms such as electronic health records or CRMs (i.e. Salesforce) 
• Demonstrated competency guiding clinical care in line with the Collaborative Care Model 

What We Offer

• $90,000 - $120,000/annually based on experience and geographic location 
• Fully remote work environment 
• A supportive and inclusive culture
• Excellent benefits package
• 401K, paid holidays, PTO, and sick time
• Technology and all the tools you need to succeed
• Continuing education to keep your skills honed

Come As You Are - You Are Welcome Here 

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.