Role Overview:
The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities resolving billing issues maintaining accurate invoicing and managing financial relationships.
Responsibilities:
- Manage a portfolio of accounts addressing billing concerns and ensuring timely invoice payments.
- Conduct high volumes of outbound calls to chase customers with past due account balances.
- Help resolve customer invoice disputes and other billing related issues.
- Manage customer payments and remittances.
- Build trust with providers and healthcare executives through strong financial acumen.
- Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
- Gather and relay feedback to improve billing systems and processes.
- Collaborate with internal teams to execute billing-related initiatives and trials.
Success Factors:
- Extreme Ownership: Take full responsibility for managing billing issues and solutions.
- Curiosity: Investigate and understand the root cause of billing problems.
- Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
- Adaptability: Thrive in a fast-paced evolving market.
Requirements:
- Experience in relationship management and billing processes preferred.
- Excellent verbal and written communication skills.
- Willingness to work with US working hours.
Benefits:
- Competitive pay
- Unlimited PTO
- Fully Remote
- Opportunity to make a significant impact with healthcare customers