Collections Representative

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

The Billing Collections Specialist is an integral part of Toast’s Billing & Collections team and is responsible for supporting the collections operations activities. This is a challenging role that requires problem-solving and the ability to record complex billing transactions in various systems while providing excellent customer service and remaining financially responsible for Toast. This role will involve significant interaction with customers as well as internal stakeholders to make a tremendous impact for all. The ideal candidate is passionate, empathetic, and collaborative given that many solutions require working cross functionally with numerous internal partners.

Key Responsibilities

• Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
• Review, investigate, and resolve a steady volume of daily inbound cases
• Respond to customer account inquiries and follow through to resolution in a timely manner
• Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances
• Post customer payments, refunds, and deposits by recording ACH and credit card transactions
• Provide weekly reporting related to past due accounts and give recommendations for resolution
• Work closely with Care and Accounting teams to identify customer trends and behaviors
• Collaborate with other teams to identify and implement efficiencies in the collections process
• Consistently meet strict deadlines related to month-end close. 
• Ad hoc projects as necessary

Qualifications

We are seeking a highly organised, tech-savvy, intellectually curious candidate with excellent communication skills and the ability to learn quickly. 

• B.com or graduation related to Finance and 1-3 years of relevant experience
• Extreme attention to detail and meticulous organisation
• Strong technical aptitude 
• Excellent written and verbal communication skills
• Confidence prioritising and making time sensitive decisions in a fast-paced environment
• Excellent time management and strong sense of urgency
• Relentless problem-solver

Job Details

Work Timings: 6pm - 3am IST (Hybrid)

Bonus Skills:

• Prior experience with Netsuite, SalesForce, of other similar SaaS- based ERP and CRM systems