Command Center Systems Engineer

What You’ll Do:

The Global Command Center is the heartbeat of CoreWeave's infrastructure a high-intensity 24/7 team responsible for the uptime and operational excellence of the world's largest GPU clusters. As we scale we need leaders who can build the operational backbone that keeps our people processes and partners aligned.

About the role:

As the Command Center Operations & Governance Specialist you are a key architect of how we continue to evolve and strengthen our operations. You will own and evolve the processes frameworks and standards that define how our Command Center operates at scale encompassing schedule structure and escalation matrices as well as change management and continuous improvement. This is not a technical tooling role; it’s about reinforcing the operational discipline that sustains and scales our world-class command center in an ever-changing technological landscape.

• Strengthen maintain and govern all SOPs MOPs and EOPs across the Command Center ensuring they are accurate accessible and consistently followed.
• Enhance and own the escalation framework defining clear paths for incident triage cross-functional coordination and leadership notification.
• Lead change management governance ensuring all maintenance activities and infrastructure changes follow safe structured processes.
• Develop and manage shift structure handover protocols and staffing frameworks to ensure 24/7 operational continuity.
• Own the incident management lifecycle from response coordination to post-incident reviews RCA facilitation and corrective action tracking.
• Define and track operational KPIs (MTTD MTTR uptime escalation accuracy) and deliver regular performance reporting to leadership.
• Build and oversee onboarding and ongoing training programs for Command Center Technicians ensuring consistent capability across the team.
• Partner with engineering facilities and site operations teams to align processes and drive cross-functional accountability.
• Lead vendor governance ensuring third-party partners meet response SLAs and adhere to CoreWeave's operational standards.

Who You Are:  

• 5+ years of experience in data center operations operations management or mission-critical infrastructure in a 24/7 environment.
• Proven track record of building and scaling operational frameworks SOPs escalation matrices and change management in a high-growth environment.
• Strong project and program management skills with the ability to drive cross-functional alignment.
• Excellent written and verbal communication; able to translate complex operational requirements into clear usable documentation.
• Experience facilitating root cause analysis and driving corrective action to closure.
• Comfortable working with operational metrics and reporting; able to build dashboards or work with data teams to do so.

Preferred:

• Lean Six Sigma or other process improvement certification.
• Experience in hyperscale cloud or AI infrastructure environments.
• Background in training program development or operational enablement.
• Familiarity with ITSM or ticketing platforms (Jira ServiceNow) for workflow and change management.

Wondering if you’re a good fit? We believe in investing in our people and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you we’d love to talk. 

• You believe great operations start with great documentation and you hold teams accountable to it.
• You've built processes from scratch and know the difference between a policy that lives in a doc and one that actually gets followed.
• You stay calm in high-pressure situations and have a natural instinct for bringing structure to chaos.

Why CoreWeave?

At CoreWeave we work hard have fun and move fast!  We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos and we’re constantly learning. Our team cares deeply about how we build our product and how we work together which is represented through our core values: 

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best-in-Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry who will want to learn from you too. Come join us!  

The base salary range for this role is $109000 to $145000. The starting salary will be determined by job-related knowledge skills experience and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary our total rewards package includes a discretionary bonus equity awards and a comprehensive benefits program (all based on eligibility).

What We Do

CoreWeave the AI Hyperscaler™ delivers a cloud platform of cutting-edge software powering the next wave of AI. The company's technology provides enterprises and leading AI labs with cloud solutions for accelerated computing. Since 2017 CoreWeave has operated a growing footprint of data centers across the US and Europe. CoreWeave was ranked as one of the TIME100 most influential companies and featured on Forbes Cloud 100 ranking in 2024. Learn more at www.coreweave.com.

Why Work With Us

At CoreWeave we work hard have fun and move fast! Today we are a small growing team of intelligent genuine people that value different perspectives and approaches to solving complex problems. We foster an environment that champions collaboration and prioritizes innovative solutions. Here you are surrounded by the best.

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