Job Description
About this role:
Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role you will:
- Support review and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements
Required Qualifications:
- 2+ years of Commercial Collections experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
- Collections experience
- A BS/BA degree in accounting finance or economics
- Accounting experience accounts receivable or accounts payable
- Customer service/Customer Care experience
- Excellent verbal written and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Excellent critical thinking and problem-solving skills as well as the ability to embrace and adapt to change
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced deadline driven environment
- Sound organizational multi-tasking and prioritizing skills
- Intermediate Microsoft Office skills (Word Excel and Outlook)
- Ability to navigate multiple computer systems applications and utilize search tools to find information
- Artiva experience
- Infolease experience
- Intermediate Microsoft Office (Word Excel and Outlook) skills
- Ability to work effectively as well as independently in a team environment
Job Expectations:
- Ability to work a hybrid schedule at least 3 days a week working in office
- Relocation assistance is not available for this position.
- Visa Sponsorship not available for this position
Posting Location:
- 801 Walnut St DES MOINES IA 50309
#CommercialBanking
Posting End Date:
29 Jun 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 2+ years of Commercial Collections experience
- Ability to work a hybrid schedule at least 3 days per week in office
- Authorized to work without visa sponsorship (Visa sponsorship not available)
- Collections experience
- BS/BA in accounting finance or economics
- Accounting experience (accounts receivable or accounts payable)
- Customer service / Customer care experience
- Excellent verbal written and interpersonal communication skills
- Strong critical thinking and problem-solving skills
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced deadline-driven environment
- Intermediate Microsoft Office skills (Word Excel Outlook)
- Ability to navigate multiple computer systems and use search tools
- Artiva experience
- Infolease experience
- Ability to work effectively both independently and in a team
Wells Fargo Compensation & Benefits Highlights
How does Wells Fargo ensure its pay and bonus plans are competitive?
Wells Fargo ensures its pay and bonus plans remain competitive through a structured performance-driven compensation philosophy combined with regular market benchmarking. The company’s approach is centered on “pay for performance” meaning compensation is directly linked to individual contributions business results and overall company performance. This includes evaluating how employees meet regulatory expectations manage risk responsibly and contribute to long-term value creation.
To maintain market competitiveness Wells Fargo conducts global compensation reviews using third-party consultants. These reviews assess both base salary and total compensation across the organization factoring in role level tenure and geographic differences. The company also evaluates pay equity and has reported no significant unexplained pay gaps following its most recent review. This process ensures that compensation remains aligned with industry standards while reinforcing fairness and transparency.
Bonuses and incentives are designed to reward strong performance and support retention of top talent. Compensation programs are structured not only to motivate employees but also to promote prudent risk management and discourage excessive risk-taking—an important consideration in financial services. In addition to performance-based pay employees benefit from a comprehensive rewards package that includes a 401(k) match (up to 6%) stock purchase opportunities and other financial wellness resources.
Together these practices create a compensation framework that balances competitiveness fairness and long-term sustainability—helping Wells Fargo attract retain and reward talent across its global workforce.
Employee Perspective
“Wells Fargo has given me the opportunity to pursue my master’s degree. With the tuition reimbursement and the support of my managers I’ve been able to gain some really valuable skills.”
— Destinee Richey Business Intelligence Consultant
At-a-Glance
- Compensation philosophy: Pay for performance tied to individual business and company outcomes
- Market alignment: Global benchmarking with third-party consultants; no significant unexplained pay gaps
- Bonus structure: Performance-based incentives aligned with results and risk management
- Total rewards: 401(k) match up to 6% stock purchase plan financial wellness resources
External Signals
- Comprehensive Benefits: Employees give the company high marks for its benefits package giving it an ‘A-’ rating and a 73% satisfaction score on external review sites (Comparably).
- LinkedIn Top Companies 2025: #3 overall #1 in financial services
- Disability Equality Index: 100% score (multiple years)
- CAREERS & the disABLED Top Employers 2024: #3 ranking
- Military Friendly Employer (2025): Top 10 Gold Seal
Wells Fargo Insights
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking investment and mortgage products and services as well as consumer and commercial finance through our four reportable operating segments: Consumer Banking and Lending Commercial Banking Corporate and Investment Banking and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation information security and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo we're more than a financial services leader – we’re a global trailblazer committed to driving innovation empowering communities and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive in one place. Living the Well Life means you’re supported in life not just work. It means having robust benefits competitive compensation and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community celebrated for being your authentic self and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic. © 2026 Wells Fargo Bank N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations work-life balance and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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Date Posted
06/24/2026
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