Commercial Customer Success Manager

Miro is growing its Customer Success team, and we are looking for customer-centric individuals to join us! Our Commercial Customer Success Manager has many responsibilities from onboarding customers and setting them up for success, to deepening relationships with our existing customers and growing the value they get from our services.
Your role will impact a variety of customers immensely as you help them realize their visual collaboration objectives through the use of Miro's platform.
What you'll do

• Be responsible for a portfolio of $3M-$4M ARR.
• Maximize customer retention metrics (adoption, retention, engagement).
• Become a Miro product champion and use this knowledge to successfully guide customers towards their desired outcome through scaled engagements.
• Identify, track and improve the health status of your high-touch customers.
• Ensure product adoption by onboarding new customers and new teams.
• Develop standard processes for new customer onboarding and customer growth/renewal to ensure ongoing customer success.
• Work closely with Account Managers to identify additional license opportunities.

What you'll need

• 2+ years in a Customer Success or Account Management role
• Strong written and verbal communication skills
• Passionate and excited about the prospect of helping build out our Commercial Customer Success processes
• Quick learner and can work effectively in a constantly evolving scale-up environment
• Strong interpersonal skills as you collaborate with various collaborators within Miro
• Proactive approach and excellent time management skills

What's in it for you

• Excellent Medical, Dental + Vision health benefits
• Scrappy scale-up environment with hyper growth potential where you'll learn best in class skills
• Competitive salaries + Flexible time off
• 401k matching + Stock options
• Free lunches + Office snacks
• Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members
• Opportunity to work for a globally diverse team

About Miro
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro's mission - Empower teams to create the next big thing - is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.