Commercial Customer Success Manager

Silverfort is on a mission to bring identity security everywhere – to every human machine and AI agent both on-prem and in the cloud. Our unique technology secures identities & access at runtime in ways that weren’t possible before. With the broadest identity security platform in the market trusted by more than 1000 customers including many Fortune 100 companies Silverfort is uniquely positioned to lead the fast-growing identity security category.  

Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration that goes above and beyond to help our customers and each other on a journey to reshape the future of identity security. 

As a Commercial Customer Success Manager you will help retain and grow Silverfort’s customer relationships in our commercial accounts. You will collaborate with the cross functional teams to understand and implement Silverfort to achieve customer use cases and ensure they receive business value from the Silverfort platform.  

•  Build ongoing relationships with new customers as the main point of contact in the company
•  Installation of software images in VMWare Azure AWS
•  Configuration of software images per networking and Active Directory requirements
•  Lead the full lifecycle of the customer – ensuring successful deployments training and retention/expansion
•  Represent our customer’s needs internally (product feedback feature requests etc.)
•  Advocate for your customers by navigating complex issues alongside the Engineering Product and Sales teams

How you will achieve it

• Understand the customer’s organization business priorities and desired outcomes and leverage Silverfort to achieve these use cases while driving maximum value from their investment
• Using your understanding of identity-related platforms tools and risks to prioritize and drive the adoption of Silverfort to address the organization’s needs
• Become an expert on Silverfort to guide customers on adoption and sufficiency with Silverfort

• 2+ years of relevant experience in Post Sales / Customer Success / Professional Services/ Technical Account Management
• Knowledge in Infrastructure/Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
• Motivated team player and relationship builder incredible interpersonal skills able to navigate challenging conversations if necessary
• Exceptional multitasking and organization skills. Very comfortable prioritizing and managing between multiple projects/customer situations simultaneously
• Willingness to travel quarterly 

What We Do

Fueled by a belief that identity professionals deserve better we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions. The Silverfort Identity Security Platform is the first to deliver end-to-end identity security protecting every identity in the cloud on-prem humans machines and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure giving businesses visibility into all identities analyzing every access and extending active protection to resources that could not be protected previously—including NHIs legacy systems command line tools and IT/OT infrastructure. It is easy to deploy and use and doesn’t disrupt business operations resulting in better security outcomes with less work. Silverfort is the identity security platform that both identity and security professionals deserve earning the trust of more than 1000 leading organizations including several Fortune 50 companies.

Why Work With Us

We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture enhancing employee satisfaction engagement and their desire to stay and grow with us.

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