Commercial Solutions Engineer (Remote Midwest)

What’s the role?

As a Solutions Engineer you will be a key member of the Dynatrace sales engine and will be responsible for providing high‑quality technical support to customers and internal teams across North America.

This is for individuals either early in or starting their Solutions Engineering career and align with the Solutions Engineer profile who are motivated to grow into the full scope expectations and impact of the role through hands‑on experience and mentorship. Prior experience in a sales or pre‑sales role is not required but curiosity strong technical fundamentals and the ability to communicate clearly with customers are essential.

In this role you will partner with Sales Customer Success Product and Engineering teams to deliver compelling demonstrations support technical evaluations and help customers understand Dynatrace’s unique approach to advanced observability and application performance.

This is a fully remote role with optional hybrid office access for those who prefer a mix of remote and in‑office work.

Responsibilities

• Act as a technical expert on the Dynatrace platform supporting customer engagements across discovery evaluation and solution design
• Execute and support live and remote product demonstrations that highlight Dynatrace’s differentiated value
• Provide technical guidance in the Discovery Solution Evaluation and Solution Proposal stages of the opportunity sales cycle.
• Participate in and support proof‑of‑concept (PoC) engagements working closely with customers and internal teams
• Partner with a large Sales team to identify and support new sales opportunities and expansions within existing accounts
• Assist with RFIs RFPs and technical documentation learning how potential clients evaluate solutions
• Build strong technical relationships with customers and prospects positioning Dynatrace as a trusted partner
• Gather qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs.
• Collaborate across teams including Product Engineering Expert Services Customer Success and Marketing
• Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities.
• Create and modify Dynatrace template presentations in order to attend the specific demands of each customer.
• Continuously develop technical presentation and customer‑facing skills through structured enablement and mentorship
• Position might be filled at a higher level based on candidate experience.

About you

To ensure your success as a Solutions Engineer at Dynatrace you are an ambitious motivated and coachable individual with a strong interest in modern cloud technologies and customer‑facing technical work.

You do not need prior Solutions Engineering or sales experience to succeed in this role. Instead we are looking for individuals who demonstrate technical aptitude strong communication skills and a desire to grow into a trusted technical advisor.

Location: Looking for individuals who currently live in the CST time zone

Minimum requirements

• Bachelor’s degree in Computer Science Engineering Information Systems or equivalent practical experience
• Familiarity with cloud platforms such as AWS Azure or GCP
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage and document this process.
• Fundamental understanding and experience with command line interfaces; bash powershell etc
• Excellent communication and presentation skills with the ability to communicate technical value into business value.
• Interest in application performance observability cloud platforms or distributed systems
• Strong problem‑solving skills and technical curiosity
• The ability to learn quickly adapt to an evolving environment and incorporate feedback
• Comfort supporting multiple customer engagements with guidance from experienced teammates

Preferred requirements

• Exposure to observability monitoring APM or logging tools
• Experience developing or maintaining application code or infrastructure
• A foundational understanding of software systems infrastructure cloud or DevOps concepts
• Experience with containers Kubernetes CI/CD pipelines or scripting languages
• Previous experience working as part of a sales pre‑sales or customer‑facing technical team

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers including AWS Microsoft and Google Cloud and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies including our own Davis hypermodal AI to help our customers modernize and automate cloud operations deliver software faster and more securely and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace.

• The base salary range for this role is $72000- $90000. When determining your salary we consider your experience skills education and work location.
• Our total compensation package includes unlimited personal time off an employee stock purchase plan and a reward system.
• We also offer medical/dental benefits and a company matching 401(k) plan for retirement.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation company-sponsored premium benefits medical dental vacation/holidays company matching 401(k) Plan etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law. If your disability makes it difficult for you to use this site please contact [email protected]. Dynatrace participates in E-Verify participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position please upload your resume/CV.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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