Communications Specialist

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that leverage their content and data assets to engage customers personally and at scale, enhance conversions, and help businesses stand out.

Headquartered in Boston, Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are looking for a Communications Specialist to support customer engagement, social media, and public relations activities. This individual will work in an interdisciplinary capacity, supporting content marketing, communications, and customer advocacy initiatives.

The ideal candidate is a self-starter, effective in project management, and capable of working cross-functionally across Acquia’s marketing, customer success, and product teams. This individual should be passionate about engaging customers with creative storytelling, as well as engaging customers to tell their own stories with Acquia. 

Responsibilities:

• Oversee day-to-day management of Acquia’s social media channels, including using social listening tools to identify trends and relevant conversations. 
• Craft content, including social copy, website copy, and blog posts, that is engaging, optimized for search performance, and aligned to Acquia’s brand voice.
• Help run an advocacy program to maximize customer involvement in initiatives that drive engagement, marketing references, and loyalty. 
• Be the main point of contact within Acquia for marketers who require customer references to support case studies, public relations, events, and more.
• Manage Acquia’s work with product reviews websites to ensure company and product information and messages are up to date. Run campaigns to drive customer engagement.
• Manage Acquia’s annual customer and partner awards program.
• Support Acquia’s public relations activities.

Desired skills and attributes:

• ~2 years of experience in marketing, communications/public relations, or a related field.
• Outstanding communication skills. Ability to write and speak clearly, persuasively and succinctly with executive, marketer, and technical audiences is critical.
• Familiarity with B2B software marketing.
• Strong interpersonal skills and ability to cultivate and maintain effective relationships with customers as well as numerous Acquia stakeholders.
• Demonstrated knowledge and understanding of engaging and growing business audiences on social platforms. Knowledge of social media listening tools is a plus.
• Ability to organize time and manage diverse activities, to work successfully in a fast-paced environment, and to handle competing priorities. While we work on a team, much of your work will require that you be able to take initiative and move projects ahead with only moderate oversight. 
• Bachelor's degree in a relevant discipline.

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.